E11EVEN - Leisure Sales Manager

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Inspired by the human condition in its many forms, E11EVEN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long.

Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual's taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture.

So reimagine yourself here and get to the essence of what living your way, is truly all about.

The Leisure Sales Manager is responsible for cultivating and sustaining highvalue relationships with elite leisure travel partners.
• This role aggressively solicits and secures new leisure business to drive premium room revenue, suite bookings, and extended leisure stays, while positioning E11EVEN Hotel & Residences as a bold, muststay luxury lifestyle destination for the world's most discerning travelers.
• Strategic account management includes targeted sales calls, curated agency trainings, inperson visits, virtual presentations, and a strong presence at key industry events, roadshows, and networking opportunities that amplify brand visibility and production.
• Consortia participation, rate loading, promotional strategies, and production performance are managed in close partnership with Revenue Management to optimize demand, maximize Average Daily Rate (ADR), and strengthen market positioning.
• Luxury travel advisors, partners, and VIP clients are hosted for immersive site inspections, familiarization trips, and elevated leisure stays that showcase the hotel's sophisticated design, hightouch service culture, and unmistakable E11EVEN energy.
• Close collaboration with Rooms, Operations, Marketing and Public Relations, Guest Services, and Reservations ensures flawless execution of VIP arrivals, personalized amenities, and seamless, highimpact guest experiences.
• Daily participation in the Highgate Hotel Business Review (HHBR) ensures alignment with overall hotel performance, pace, and strategic demand within the leisure segment.
• Production from top leisure accounts is actively monitored, with ongoing evaluation of agency performance, market trends, and competitive insights used to refine strategy and enhance forecast accuracy.
• A disciplined and proactive sales solicitation program is maintained through consistent outbound activity, lead generation, and followup.
• Leisurefocused promotions, targeted campaigns, and brand initiatives are supported in collaboration with the Director of Sales and the broader commercial team.
• Accurate and timely preparation of weekly, monthly, and quarterly sales activity reports and production summaries is required.
• Onproperty client engagements are handled with polish and presence to ensure a seamless experience and longterm partnership value.
• The Leisure Sales Manager represents E11EVEN Hotel & Residences and Highgate with confidence, integrity, and a luxury service mindset that reflects a bold, entertainmentforward lifestyle brand.
• Participation in client entertainment, hosted experiences, and industry functions is expected to strengthen relationships and drive leisure production.

• A minimum of five years of progressive sales experience is required, including at least three years in a leadership or managerial role within a luxury, lifestyle, or leisurefocused environment.
• Proven experience within a hotel, resort, or related hospitality setting is strongly preferred, with direct exposure to highend leisure travel segments.
• A strong understanding of luxury travel distribution channels, wholesale partners, agencies, and travel advisor networks is required.
• College coursework or a degree in Hospitality Management, Business, Marketing, or a related field is helpful.
• A high school diploma or equivalent is required.
• Strong proficiency in Windowsbased systems, including companyapproved spreadsheets and wordprocessing applications, is required.
• Exceptional verbal and written communication skills are required, with the confidence and polish to engage effectively with associates, leadership, luxury travel advisors, and VIP guests.
• A proven ability to listen actively, understand needs, and clearly articulate solutions in a refined, serviceoriented manner is essential.
• Strong organizational skills and the ability to multitask, prioritize responsibilities, and meet deadlines in a fastpaced, highexpectation environment are required.
• The ability to work independently while also collaborating seamlessly with crossfunctional teams is essential.
• Flexibility to work extended hours, including evenings or weekends, and to travel for sales calls, agency visits, industry events, and trade shows is required based on business needs.
• Attendance at all required hotel meetings, trainings, and brand initiatives is expected.
• High standards of professional appearance must be maintained at all times, reflective of a polished, luxury lifestyle brand.
• Strict compliance with Highgate policies, procedures, and safety standards is required to support safe and efficient hotel operations.
• A resultsdriven mindset is essential, with the ability to maximize productivity, identify challenges, and assist in implementing effective solutions.
• Strong problemsolving skills are required, including the ability to anticipate, identify, and resolve issues proactively.
• The ability to analyze, interpret, and evaluate complex information and data from multiple sources is required to support business objectives.
• Absolute confidentiality must be maintained when handling sensitive information and luxury client relationships.