What are the responsibilities and job description for the Assistant General Manager position at Highgate Hotels, LP?
| Requisition ID | 2025-70242 | Category | Operations | Job Location | US-TN-Nashville | Property | The Joseph, a Luxury Collection Hotel, Nashville |
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
The Joseph Hotel - Nashville
WHERE YOU WORK
The Joseph Nashville, a Luxury Collection Hotel re-imagines the hotel experience. The hotel's modern expression is informed by the city's diverse maker-culture and is as focused on integrating the work of Nashville's artisans, chefs and craftsmen as it is that of its musicians. The Joseph's art program - incorporating both the local works of Tennessee artists and works from one of the world's most renowned art collections - deepens the hotel's offering and roots it firmly in Nashville for guests and visitors alike. Featuring 297 thoughtfully designed rooms and suites, as well as 18,000 square feet of event and meeting space, The Joseph will exceed the expectations of varied guests. In addition to impeccable service, The Joseph offers countless chances to enjoy unique and memorable experiences. From the front door to the rooftop, The Joseph is full of opportunities to encounter the unexpected.
WHY YOU'RE HERE
Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the restaurant and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do.
Availability Requirements
Full-time, Open Availability
Benefits
- 401K
- Paid Time Off
- Free Meals during work
- Discounted room benefits
- Free parking
WHAT YOU DO
As Assistant General Manager, you support the General Manager in driving operational excellence across all aspects of the hotel. You oversee daily operations, ensuring a seamless guest experience and maintaining brand standards for quality, cleanliness, and safety. You lead and develop department managers and frontline teams, cultivating a positive, service-focused workplace culture. You play a key role in financial performance, assisting with budgeting, revenue management, and cost control to maximize profitability. Working closely with sales and marketing, you help execute promotional initiatives and strengthen partnerships that drive business growth. Additionally, you ensure compliance with company policies and industry regulations, conduct regular audits, and manage emergency situations with professionalism. Through your leadership, attention to detail, and strategic oversight, you help position the hotel for continued success and guest loyalty.
WHO YOU ARE
You are an experienced hospitality leader with a proven track record in luxury hotel operations and team leadership. With a bachelor's degree in Hospitality Management, Business Administration, or a related field (an advanced degree is preferred), you bring strong financial acumen, operational expertise, and a deep understanding of guest satisfaction strategies. Your leadership style is collaborative and motivational, and you excel at building high-performing teams that deliver exceptional service under pressure. You communicate with clarity and professionalism, adeptly handling complex challenges, resolving conflicts, and maintaining confidentiality with discretion. Adaptable and resilient, you thrive in a fast-paced, ever-changing environment-balancing multiple priorities while upholding the highest standards of service, safety, and presentation.
Highgate Hotels and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, age, religion, sex, national origin, disability, genetic information, uniformed services, veteran status, sexual orientation, gender identity and expression or any other legally protected classification. Highgate Hotels will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.
