What are the responsibilities and job description for the Customer Service - 2025 position at HighFlyer Zipline at Foxwoods?
Join the Adventure at HighFlyer Zipline!
Location: Foxwoods Resort Casino, Mashantucket, CT
Season: 2025
HighFlyer Zipline is excited to launch our 2025 season, and we’re looking for enthusiastic, guest-focused individuals to join our Sales Crew! In proud partnership with the Mashantucket Pequot Tribal Nation, we’ve been soaring since 2008—welcoming guests from around the world with top-tier customer care. Our zipline adventure features a single, exhilarating run nearly 3/4 of a mile long, reaching speeds of up to 60 mph.
We’re committed to delivering an unforgettable guest experience, and that begins with a great team.
Now Hiring: Customer Service
Positions include: Ticket & Merchandise Sales, Greeters
What We’re Looking For:
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*· Minimum age: 18 * Professional appearance and excellent personal hygiene * Friendly attitude and professional demeanor * Outstanding customer service and verbal communication skills * Clear and effective communicator (in person, over the phone, and via radio) * Able to provide brief instructions and directions to small groups * Proficient with computers and Point of Sale (POS) systems * Strong cash-handling skills * Detail-oriented and able to multitask in a fast-paced setting * Safety-conscious and capable of demonstrating safety procedures * Comfortable working outdoors in all weather conditions * Physically fit to meet job demands * Flexible availability, including nights, weekends, and holidays * Reside locally or able to commute reliably * Must pass a pre-employment drug screening
Work Environment:
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* Outdoor setting with exposure to varying weather (including temps over 95°F) * Moderate noise levels * Fast-paced, hospitality-focused atmosphere where a welcoming service culture is essential
Physical Demands:
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* Regular lifting and/or carrying of up to 60 lbs * Staying hydrated and alert in outdoor conditions * Frequent standing, walking, reaching, crouching, kneeling, and verbal communication * Strong vision abilities (close, distance, peripheral, depth perception, and focus adjustment)
Qualifications:
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* High School Diploma or equivalent required * Experience in cash handling required * Background in guest services, tourism, or climbing/mountaineering is preferred
Preference is given to minimally qualified candidates who are members of federally recognized Native American tribes.
Ready to Join the Team?
To apply, contact:
Alex Hessami
Director of Operations
alex.hessami@foxwoodshighflyer.com
860.312.3597
Join us at HighFlyer Zipline and help create unforgettable memories for every guest—one ticket, one smile, one adventure at a time!
embark on another exhilarating season at HighF
Available shifts and compensation: We have available shifts all days of the week. Compensation is $18.00/hour.
About HighFlyer Zipline at Foxwoods: HighFlyer Zipline at Foxwoods is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at https://foxwoodshighflyer.com/.
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Salary : $18
