What are the responsibilities and job description for the Scheduling Coordinator position at HighFive Healthcare?
Description:
We are seeking a friendly, organized, and detail-oriented Scheduling Coordinator to join our specialty dental team. In this role, you will be responsible for managing the surgical schedule, coordinating patient appointments, and ensuring a seamless experience for every patient. The ideal candidate is professional, patient-focused, and thrives in a fast-paced, team-oriented environment.
Duties and Responsibilities
- Manage and maintain the doctor’s schedule with accuracy and efficiency.
- Master scheduling software and ensure the integrity of the appointment system.
- Answer incoming calls and return voicemails promptly, providing professional and courteous customer service.
- Administer and respond to communications via email and other channels.
- Coordinate with referring offices to gather necessary information for upcoming appointments.
- Welcome patients warmly and ensure a positive experience from start to finish.
- Maintain accurate and up-to-date patient records in the system.
- Adhere to OSHA, HIPAA, and internal practice policies at all times.
- Assist with additional administrative tasks and special projects as assigned.
- 1 years of dental or oral surgery practice experience is preferred.
- Basic knowledge of dentistry and oral surgery is a plus.
- Exceptional interpersonal skills as you interact with patients, families, doctors, and team members.
- Effective verbal and written communication skills in person, on the phone, and over email.
- Professional attitude and appearance.
- Ability to manage multiple priorities and problem solve effectively.
- Understands and accepts responsibility for the schedule.
- Basic computer software knowledge.
- High school diploma or equivalent.
Benefits Offered
- Medical,Dental, and Vision Insurance
- Life Insurance
- Long and Short-Term Disability
- Paid Time Off
- 401(k) with Company Match