What are the responsibilities and job description for the Office Supervisor position at HighFive Healthcare?
Description
We are seeking a reliable Office Supervisor to oversee daily operations at one of our practice locations. This role provides leadership and guidance to the office team, ensures smooth operational workflows, and supports the delivery of excellent patient care.
Duties And Responsibilities
We are seeking a reliable Office Supervisor to oversee daily operations at one of our practice locations. This role provides leadership and guidance to the office team, ensures smooth operational workflows, and supports the delivery of excellent patient care.
Duties And Responsibilities
- Supervise and lead staff, ensuring productivity, professionalism, and team collaboration.
- Oversee day-to-day practice operations, including scheduling, patient flow, and administrative tasks. Monitor and maintain operational efficiency, assisting with process improvements and troubleshooting issues.
- Support financial operations, such as billing oversight, collections, and reporting, in coordination with management.
- Serve as a point of contact for patient inquiries, concerns, and escalations, ensuring a positive patient experience.
- Assist with staff training, onboarding, and performance feedback in accordance with company policies.
- Collaborate with the Practice Manager and other leadership to align practices across multiple locations.
- Ensure compliance with HIPAA, OSHA, and company policies in all operational activities.
- Perform other duties as assigned to support smooth and efficient practice operations.
- 2 years of experience in dental or healthcare office operations preferred.
- Previous supervisory or team leadership experience preferred.
- Strong organizational, communication, and problem-solving skills.
- Detail-oriented, reliable, and able to manage multiple priorities in a fast-paced environment.
- Proficiency with office software, scheduling systems, and dental management software.
- Professional demeanor and commitment to delivering exceptional patient service.
- High school diploma or equivalent required; associate or bachelor’s degree preferred.