What are the responsibilities and job description for the Front Office Assistant position at HighFive Dental Holdco LLC?
Description
The Front Office Assistant serves as a point of contact for patients and plays a key role in ensuring a smooth and welcoming experience. This individual manages patient check-in and check-out processes, presents patients with out-of-pocket treatment costs, helps patients understand their financial responsibilities, and answers the phone. The ideal candidate is organized, detail-oriented, and enjoys working in a fast-paced dental environment.
Duties and Responsibilities
- Greet patients and visitors warmly and professionally.
- Answer phone calls and direct them appropriately.
- Schedule and confirm patient appointments.
- Efficiently check patients in and out.
- Verify patient information and insurance coverage.
- Collect and post payments accurately.
- Assist with patient paperwork and medical history updates.
- Document accurate notes and records in patient accounts.
- Manage communication with referring practices.
- Perform administrative office tasks using a computer and dental software.
- Maintain patient confidentiality in accordance with HIPAA regulations.
Requirements
- 1 years of dental front desk experience preferred.
- 1 years of customer service experience preferred. We value a friendly, patient first attitude.
- Strong verbal and written communication skills.
- Basic understanding of dental insurance
- Proficiency with computer-based tasks.
- Professionalism, reliability, and a positive attitude.
- High school diploma or equivalent.