What are the responsibilities and job description for the ATRIUM RECEPTIONIST - MILIEU STAFF position at High Watch Recovery?
FULL-TIME POSITION - Sunday - Thursday (may vary)
Job Summary:
The Atrium Receptionist is responsible for handling all details in the day-to-day functioning of the Reception Desk located in The Atrium.
Milieu is responsible to further the ability of the chemically dependent individual to live a healthy lifestyle independently by supervising and assisting direct facility, managing house activities and serving as a liaison to others involved with support services on an assigned shift.
Job Duties
Atrium Receptionist
- Greet all incoming new admissions and notify the admission department of their arrival
- Greet and register all outside visitors with badge system
- Handle all incoming deliveries and get them to appropriate departments
- Aid Admissions department with discharging guests’ belongings
- Enter Group notes in Sunwave as needed.
- Field all calls for Saturday Night Dinner Reservations and keep running total
- Keeping track of the guest cell phone sign in and sign out sheet.
- Prepare Guest Orientation Folders, keep materials for the orientation folders organized and stocked
- Assist Nursing and Admissions in shipping guests’ belongings and medications
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Assist with confidentiality statements when large groups are visiting campus
Milieu
- Hold and maintain the safety and well-being of the guest as the number one priority
- Ensure that all paperwork submitted is accurate and up-to-date (write ups, abnormal event reports, email updates etc.)
- Maintain and monitor records according to facility policy
- Complete reports on guest goals progress and significant changes
- Community supervision of the guest population
- Complete a full attendance at the start of every group, meal and meeting to ensure guests are attending all of programming
- Perform dorm sweeps before every group, meal and meeting
- Complete “Q’s” in Sunwave during Lunch and Dinner to ensure all guests are accounted for.
- Serve as a point-of-contact for emergencies and urgent questions.
- Monitor guest duties and responsibilities and provide developmental feedback to guests regarding their performance
- Investigate and attempt to resolve problems that arise in the community
- Help to maintain a clean, safe, and pleasant living environment for guests
- Prepare for, attend and oversee all required guest meetings
- Report needed household repairs to Milieu Staff Lead and Maintenance (File Maintenance Request)
- Communicate supervision of the guest population
- Ensure a clean, safe, and friendly guest environment
- Maintain all facility operations of the Dorm including adherence to schedules, meals, lights out, and facility cleanliness schedules
- Facilitate Living Sober groups, AA meetings and conduct Chapel groups as needed.
ESSENTIAL FUNCTION STATEMENT
The previous duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.
Minimum Qualification:
- Knowledge of the 12-steps based program preferred.
- A high school diploma or equivalent degree required
- Computer literate, ability to use word processing packages, basic computing programs.
- Must be detail oriented, able to handle multiple tasks simultaneously.
- Must have good interpersonal skills and familiarity with High Watch as an organization.
- Must work effectively with and collaborate with the staff and leadership.
- Required Basic Training (e.g., CPR / First Aid, NARCAN)
- Experience and skills in working in social services programs
- Thorough knowledge of state regulations and all JC Accreditation services related to other housing services.
KNOWLEDGE, ABILITIES, AND ATTITUDES REQUIRED
- Knowledge of software programs for personal computer use, especially word processing
- Ability to prepare and analyze comprehensive reports
- Strong problem-solving skills and the ability to carry out and finish assigned projects
- Strong interpersonal skills, including the ability to communicate effectively both verbally and in writing, establishing and maintaining effective working relationships
- Ability to plan and organize work and manage the projects and deadlines of him/herself.
- Ability to maintain professional standards and demeanor, including the confidentiality of employee and client data and other sensitive information
- Demonstrated competence with, and continued commitment to respect for cultural differences and diversity.
- Recognition of the limits of one’s own professional expertise and the willingness to seek supervision and/or support, as needed
- Makes decisions with the client’s and agency employee’s well-being and best interests in mind
- Ability to pass background checks required by High Watch Recovery Center
Physical Demands:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to walk, bend, stand, climb stairs, speak English, hear, use a telephone, drive an automobile, and operate standard office equipment, such as a computer, copier, and fax machine. Must be able to lift and carry up to 50 pounds.