What are the responsibilities and job description for the IT Director I/II/III position at High Tech High?
Title: IT Director I/II/III
Salary: commensurate with experience
IT Director I ($77,360.00 to $88,858.00)
IT Director II ($91,958.00 to $105,624.00)
IT Director III ($106,644.00 to $122,491.00)
Framework C: Unrepresented, 220 days
Location: Point Loma (This is an in person position Monday - Friday)
Application Opening Date: 4/29/25
Application Closing Date: 6/30/25
About High Tech High
Developed by a coalition of San Diego civic leaders and educators, High Tech High (“HTH”) opened in September 2000 as a small public project-based charter school with plans to serve approximately 450 students. HTH has evolved into an integrated network of sixteen charter schools serving approximately 6,500 students in grades K-12 across four San Diego County campuses (Point Loma, Clairemont, North County, and Chula Vista). The HTH organization also includes a comprehensive adult learning environment including a Teacher Credentialing Program and the High Tech High Graduate School of Education, offering professional development opportunities serving national and international educators.
Job Function/Description
As a member of the HTH IT Department, the IT Director will perform the responsibilities of architecting and leading the installation, configuration, testing, documenting, and managing the maintenance of core infrastructure systems under the guidance and direction of the CTO. The IT Director will provide higher level support to I.T. admins, coordinate support for our schools, and provide direct I.T. support for students, staff and faculty at our various High Tech High Charter schools. This position supports the HTH IT Department and intermediate to advanced knowledge of computer systems and networks is required.
Duties and Responsibilities (include but are not limited to):
- Research, plan, design, coordinate, install, and maintain server and networking infrastructure (Windows, VMWare, MacOS, Linux, Cisco) for organization-wide IT operations
- Monitor and ensure high availability and redundancy of mission critical I.T. infrastructure
- Manage upkeep and maintenance of data center, server upgrades & patches, and backups
- Setup and maintain internal school databases and reporting tools
- Create and maintain automated account management tools and scripts
- Setup and maintain I.T. cybersecurity systems (firewalls, IPS/IDS, internet filtering/proxy systems)
- Configure and maintain VOIP phone systemsSetup, manage, & troubleshoot AV equipment and systems
- Maintain and manage Windows, macOS, chromeOS, & iOS devices in a multi-user environment
- Create, maintain, and archive user accounts in Active Directory/Google Workspace/PowerSchoolCreate materials to educate staff and students about IT policies and equipment/software usage
- Create I.T. infrastructure, policies, and I.T. support documentation for internal use
- Purchase equipment, communicate, and coordinate projects with vendors
- Create budgets and research I.T. solutions for schools, staff, and students
- Manage and provide Level 2 & 3 support for school I.T. admins as well as direct on-site I.T. support for staff & students
- Perform related duties as assigned
Knowledge and Qualifications
Abilities:
- Strong work ethic, team player
- Multi-task, manage multiple projects, and prioritize work
- Communicate mindfully with a wide variety of audiences, staff, faculty and K-12 grade students
- Demonstrates decision-making, problem-solving, and analytical skills
- Demonstrates attention to detail and ability to complete repetitive tasks
- Demonstrates a professional focus on continuous improvement
- Take direction and follow it through
Education and Experience
- Minimum bachelor’s degree (ideally in Computer Science, Information Technology, or a related field) or equivalent work experience (at least 3 years of experience)
- Prior experience working in education preferred, not required
- Experience with various operating systems (Windows, macOS, iOS, chromeOS, etc)
- Experience with virtualization systems (Hyper-V, VMWare)
- Experience with DNS, DHCP, NPS (802.1x), File/Print, SMTP, SNMP, TCP/IP, etc
- Experience managing images and software deployment (Windows MDT, Windows Intune, Google Admin console, Mosyle MDM, etc)
- Intermediate to expert level understanding of Cisco networks, wireless controllers and access points, and security fundamentalsIntermediate to expert level understanding of Internet services design & configuration (Fortinet)
- Intermediate to expert level understanding of Active Directory in a large multi-user environment
- Intermediate to expert level understanding of Linux/Unix servers for providing Internet, web, and VOIP services (pfSense, Apache, Wordpress, Asterisk, mySQL, php)
- Intermediate to expert level experience with Google Apps (for Education)
- Experience creating scripts or tools for managing user accounts, software, and notifications (PowerShell/GAM/etc)
Clearances
TB Clearance and Criminal Justice Fingerprint/Background Clearance.
Working Conditions
Environment:
- Indoor and outdoor setting
- At various HTH charter school locations in San Marcos, Point Loma, Clairemont, Chula Vista in San Diego, California.
- Occasional work on evenings and weekends as needed for server maintenance and upgrades
Physical Abilities:
- Sitting or standing for extended periods of time
- Hearing and speaking to communicate and exchange information
- Seeing to work on documents and computer systems to perform IT tasks
- Dexterity of hands and finger to operate and repair computer and IT equipment
- Kneeling, bending at the waist, and reaching overhead, above shoulders and horizontally to setup, repair, and/or troubleshoot computer and IT equipment as needed
- Ability to lift over 40 lbs of IT equipment as needed
- Climb a ladder and/or operate a lift as needed to setup, repair, and/or troubleshoot computer and IT equipment as needed
An offer of employment will be subject to the successful completion of a background check. HTH is an equal opportunity employer. It is the policy of HTH to afford equal employment and advancement opportunity to all qualified individual without regard to race, creed, color, religion, national origin, ancestry, sex, sexual orientation, pregnancy, age, disability, marital status, medical condition, or any other classification that is protected under applicable local, state or federal law.
The distinguished difference between IT Director I & II & III is in the amount, complexity, and responsibility encountered in the performance of the duties. While the general job descriptions are very similar, the amount and extent of the work for IT Director II & III is more complex, requiring additional and more responsible judgment. Incumbents in this class use greater independent judgment in performing the duties relating to setup and maintenance of critical server infrastructure. Incumbents perform duties following best practice and standard procedures for maintaining high level I.T. service to all schools. Incumbents regularly function without direct supervision, although the duties and guidelines for independent action are well defined and supervision is available for all non-routine I.T. duties. IT Director II & III’s have the knowledge and experience to step in place of the CTO as needed.
\nSalary : $77,360 - $88,858
