What are the responsibilities and job description for the District Manager position at High's?
High’s of Baltimore is seeking an experienced, hands-on District Manager “DM” to lead multiple convenience retail locations throughout Maryland & Delaware. This is an opportunity for a proven results-driven leader with extensive regional operations oversight experience and a strong track record of developing high-performing teams, driving operational excellence, improving profitability, and creating a culture of accountability and customer-focused execution.
If you are energized by developing people, improving operational performance, managing profitability, and creating a culture built on accountability and service excellence, we want to hear from you.
Our mission is to deliver fast, fresh, and friendly service through operational excellence, strong teams, and customer-first experience in every store.
The ideal candidate has a strong background in convenience stores, retail, restaurant, or fast-food multi-unit operations and understands how to balance leadership with operational discipline.
What You’ll Be Responsible For:
Operational Leadership
- Lead multiple retail convenience store locations within an assigned district
- Ensure excellence in customer service, food quality, merchandising, cleanliness, and food safety
- Drive operational consistency and execution across all stores
- Monitor store conditions, standards, and overall performance
- Analyze trends, identify opportunities, and implement action plans to improve results
- Ensure adherence to company policies, safety standards, and operational procedures
Team Development & Leadership
- Train and mentor Store Managers and store teams
- Build a culture of accountability, engagement, teamwork, and continuous improvement
- Lead by example through visible, hands-on leadership
- Address employee relations issues professionally in partnership with Human Resources
- Motivate and develop future leaders within the organization
Financial & Business Management
- Manage sales, profitability, payroll, and operating expenses
- Review and influence district P&L performance
- Oversee inventory controls, loss prevention, and shrink reduction initiatives
- Execute merchandising and marketing programs effectively
- Monitor market competition, including fuel and inside sales trends
Customer Experience
- Ensure every store delivers a clean, safe, welcoming environment
- Respond to customer concerns and escalations professionally
- Foster a customer-first culture throughout the district
- Maintain strong relationships with vendors, customers, and internal teams
Qualifications:
What We’re Looking For:
Required Qualifications
- High School Diploma or equivalent
- 3–5 years of leadership experience supervising teams in:
- Convenience stores
- Multi-unit retail
- Fast food or restaurant operations
- Experience managing food service operations
- Valid driver’s license with a clean driving record
- Strong leadership, communication, and organizational skills
- Experience with budgeting, staffing, and operational execution
- Ability to work flexible schedules, including weekends and holidays as business needs require
- Ability to lift up to 50 lbs. and work in a retail environment
Preferred Qualifications
- Bachelor’s degree in business, Management, or related field
- Convenience store multi-unit management experience
- ServSafe Certification and/or Certified Food Handler credentials
- Experience managing high-volume retail operations
- Proficiency with Microsoft Office (Excel, Word, PowerPoint)
The Ideal Candidate Is:
- A strong people leader who develops talent and holds teams accountable
- Operationally driven and detail-oriented
- Customer-focused with excellent problem-solving abilities
- Comfortable making decisions in a fast-paced environment
- Adaptable, organized, and results-oriented
- Ethical, dependable, and professional
- Skilled at balancing operational execution with team engagement
Why Join High’s?
- Opportunity to lead multiple locations and make a measurable impact
- Established and growing convenience retail organization
- Collaborative leadership environment
- Career growth potential
- Dynamic, fast-paced work environment where no two days are the same
Work Environment
This position operates in a retail convenience store environment and may include:
- Extended periods standing or traveling between locations
- Exposure to varying temperatures and retail conditions
- Occasional emergency or inclement weather operational support
- Flexible scheduling based on business needs
Ready to Lead?
If you’re an experienced retail leader with a passion for operational excellence, team development, and delivering exceptional customer experience, we encourage you to apply and grow your career with High’s of Baltimore.
Salary : $80,000 - $100,000