What are the responsibilities and job description for the Customer Service Representative position at High's?
Job Summary:
The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to: food preparation, cash handling responsibilities, customer service, general cleaning and any other needed functions required by store management.
Principal Duties and Responsibilities:
- Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.
- Respond to all customer requests in a timely manner.
- Support and follow all safety and security initiatives.
- Ensure proper cash handling with the operations of the POS and cash bank procedures.
- Adhere to all store operations procedures, policies and guidelines.
- Properly execute up-selling initiatives and provide a value to the customer.
- Follow all daily operating procedures to ensure store is clean, organized and well-kept to ensure a positive customer experience.
- Replenish product and supplies, while keeping the store in the highest quality stocked position at all times.
- Effectively communicate with store management and team members.
- Complete all tasks assigned by store management including the completion of all mandatory training within the timeline established by management.
- Adhere to all Food Service Program procedures, standards and sanitation requirements.
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Qualifications:Minimum Knowledge, Skills and Abilities:
- Must be at least 16 years old
- Strong focus on customer service and working with people
- Strong commitment to teamwork
- Strong communication skills, including the ability to professionally communicate verbally to customers
- Ethical, honest, trustworthy, respectful, compassionate, supportive and patient
- Flexible and adaptable to change
- Ability to handle difficult situations professionally
- Ability to lift up to 50 lbs.
- Reliable transportation
- Ability to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.
Working Conditions:
- Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures and potential contact with petroleum and/or cleaning products.
- Spends the majority of the shift standing with frequent bending and lifting.
- In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations