Guard Center Operator

Derived from the Latin word “scutum,” meaning “shield,” the Scutum Group provides products and services that protect lives, assets, and data, safeguarding the future of millions of people and thousands of businesses every day. Since its founding in 1989, Scutum has become a key international player in Safety, Security, and Fire Protection, with a strong presence in B2B and B2G markets. Through continuous investments in technology and unparalleled expertise, the Group has grown into a $300 million organization with over 2,000 employees worldwide, operating across 11 countries and over 70 offices.

The Scutum Group entered the North American market in 2020 with the formation of Scutum North America (SNA), beginning with the acquisition of High Rise Fire & Security in New York, the sister company whose platform is being used to post this ad. SNA is headquartered in New York City, and our objective is to expand Scutum's footprint in the U.S. through organic growth and acquisitions. Since 2020, SNA has strategically acquired ten companies across North America, strengthening our position as a leader in the electronic security industry. We are seeking a skilled and motivated Guard Center Operator to join Visentry, one of our entities currently relocating from Englewood, NJ, to Corporate Commons at 1 Teleport Drive, Staten Island, NY 10311. This role offers an exciting opportunity to contribute to our continued growth and success.

Visentry was founded by two security services experts with more than 50 years of combined experience addressing the needs of businesses and government for effective and cost-efficient services for perimeter, asset, data and critical infrastructure protection. With Visentry, they have introduced a unique and groundbreaking service, remote guarding, which delivers around-the-dock, real-time remote video monitoring and response. Visentry integrates 'intelligent ' digital video technology with the most comprehensive central monitoring software available today, delivered on an Application Service Provider (ASP) platform that is protected by redundancy and related fail-safe mechanisms.

The RGC Operator will be responsible for monitoring and responding to video alarm notifications in accordance with established procedures. This role requires attention to detail, clear communication with clients and emergency personnel, and the ability to manage a steady flow of calls while ensuring client service and safety remain top priorities.

In addition to the above, the following are the duties and responsibilities of the RGC Operator:

Essential Duties and Responsibilities 

• Monitor, review, and verify video alarm alerts received from client locations in real time.
• Respond to signals in accordance with standard operating procedures (SOPs).
• Communicate effectively with law enforcement, emergency responders, and clients as situations require.
• Maintain detailed and accurate records of incidents and responses.
• Manage a medium to high volume of calls with professionalism and composure.
• Deliver excellent client service by ensuring client satisfaction and safety remain the focus in every interaction.
• Collaborate with team members and supervisors to ensure effective monitoring coverage and continuous improvement of response practices.

 Required Education, Knowledge and Skills

• Minimum two years of college or equivalent working experience.
• Computer savvy (Google Docs, Microsoft Office; gamers welcome).
• Strong verbal and written communication skills.
• Excellent client service orientation.
• Strong attention to detail with the ability to quickly analyze and act on information.
• Problem-solving mindset and ability to remain calm under pressure.
• Reliability and accountability in following procedures and meeting service expectations.
• Flexibility and adaptability in responding to evolving situations or schedules.
• Ability to work different shifts. 

Compensation and Benefits

• Competitive salary 
• Commuter Stipend
• Full Medical and Dental coverage (Individual & Family)
• Disability insurance
• Paid Vacations and Holidays
• 401k plan with additional company contributions

Other Benefits 

• In-House skill development training
• Access to industry training and tuition reimbursement

In summary, SNA offers competitive compensation with a comprehensive benefits package along with exciting career development opportunities within the organization. We have a robust learning and development platform that provides training and mentoring to employees at all levels of the organization with the opportunity to work on diverse and exciting projects in the low-voltage and security systems industry.  Our organization is growing, dynamic, and proud of our culture in providing a collaborative work environment where employees are consistently engaged and work together to provide top quality service.