Fire Alarm Technician - Troubleshooter

High Rise Fire and Security, affectionately known as High Rise, founded in 1992, is a leading fire alarm, life safety and security systems solutions provider. We provide a broad range of products and services including, but not limited to, the design, installation, service and maintenance of Fire Alarm, Auxiliary Radio Communication, Area of Refuge, Parking Garage Gas Detection, Card Access, Camera Surveillance, Video Intercom and Intrusion Systems.  High Rise is an Edwards Systems Technology (EST) Strategic Partner and a multi-year winner of “Strategic Partner of the Year Award” for the Northeast Region.  

We are the first North American member of the SCUTUM Group.  SCUTUM, founded in 1989, is a fast-growing, privately owned, leading European life safety company with offices in France, Germany, United Kingdom, Belgium, the Netherlands and Luxembourg. SCUTUM complements our solutions with additional products, services and expertise in electronic security, cyber security and defense security with an Artificial Intelligence (AI) platform.

At High Rise, we pride ourselves on our ability to maintain thorough and up-to-date industry knowledge as well as provide expertise in local code requirements. Our employees are equipped with comprehensive knowledge and extensive experience in providing life safety system solutions throughout New York City Metro Area. We are currently looking for a Fire Alarm Technician, specializing in troubleshooting with two years of EST Panel experience and can perform the duties and responsibilities of an equivalent level Tester and Inspector as needed, respond to service requests, read and understand system status on Fire Alarm Control Panel (condition, address, device), conduct diagnostic tests to determine cause of alarm and/or trouble system status, as well as ground faults, make requisition required parts when necessary to repair problem, adjust, replace, or repair defective device(s) to meet NYC, NFPA, and HRFS requirements, conduct testing on all repaired devices, identify code issues and non-conformance issues, and make recommendations on alternative solutions to client/office, and perform minor programming repairs as needed and directed by Field Service Managers.

Minimum requirements:

• High School Diploma or GED equivalent / Some Trade School / 6 months to 2 years trade school certification and
• 4 years of fire alarm technician experience
• 2 years of EST fire alarm panel troubleshooting experience

Qualifications:

• Perform the duties and responsibilities of a Fire Alarm Technician as needed
• Respond to service requests
• Read and understand system status on Fire Alarm Control Panel (condition, address, device)
• Conduct diagnostic tests to determine cause of alarm and/or trouble system status, as well as ground faults
• Requisition required parts when necessary to repair problem
• Adjust, replace, or repair defective device(s) to meet NYC, NFPA, and HRFS requirements
• Conduct testing on all repaired devices as per NYC, NFPA, and HRFS requirements
• Identify code issues and non-conformance issues, and make recommendations on alternative solutions to client/office
• Perform minor programming repairs as needed and directed by Field Service Managers
• Elevate status of service call to Programming Unit as required
• Maintain accurate records of all work performed and materials used
• Generate system status reports upon completion of troubleshooting work
• Maintain positive client relations through professional interactions with clients

Benefits: 

High Rise offers a highly competitive compensation and a generous benefits package, including medical, dental, vision, prescription plans for employees and their families, company paid life insurance, 401k/Profit Sharing contributions.

High Rise offers variety of exciting career development opportunities within the organization. We have a robust learning and development platform that provides training and mentoring to employees at all levels of the organization. Employees are offered the opportunity to take part in a range of internal training initiatives to hone their existing skills and continue to grow professionally in accordance with the changing external environment. In addition, our peer-to-peer coaching program and emphasis on dynamic information exchange between teams ensures that our people are challenged intellectually and given the opportunity to succeed in their role.

Our organization is dynamic, and we pride ourselves on providing a collaborative work environment where employees are consistently engaged and work together to provide top quality service.

Come explore the possibilities at High Rise.