Human Resources Generalist

JOB SUMMARY:

The Human Resources Generalist serves as a strategic partner to assigned worksites by providing alignment, coaching, feedback, and HR guidance across employee relations, performance management, workforce planning, training, policy interpretation, and organizational initiatives. This role supports leaders in driving day-to-day execution while partnering to ensure people practices are consistent, compliant, and aligned with company expectations.

JOB DUTIES:

Core duties and responsibilities include the following. Other duties may be assigned.

• Serve as a primary HR resource for employees and leaders across assigned markets, providing guidance on employee relations, performance management, policy interpretation, benefits, payroll, HRIS, and day-to-day HR questions.
• Maintain strong knowledge of company operations, SOPs, and policies to support consistent guidance, issue resolution, and policy enforcement.
• Coach leaders on performance, employee relations, career development, and disciplinary matters while reinforcing manager ownership of day-to-day execution.
• Support employee relations matters through documentation review, investigations, resolution guidance, and escalation support as needed.
• Build strong partnerships across assigned worksites to enhance engagement, gather feedback, and support retention efforts.
• Partner with leaders to implement HR and culture initiatives and drive consistency across locations.
• Support workforce planning, organizational changes, succession planning, and job description development.
• Collaborate with Talent Acquisition and business leaders on hiring needs and candidate selection alignment.
• Support onboarding, transitions, performance review cycles, and employee feedback processes.
• Contribute to HR training and people initiatives that strengthen leader capability and organizational effectiveness.
• Lead leave and accommodation processes, including ADA, FMLA, and other leaves of absence, ensuring compliance and positive employee experience.
• Partner on workplace injury, safety, and related employee matters to ensure proper documentation and process alignment.
• Support offboarding activities, including exit feedback, trend analysis, and continuous improvement efforts.
• Prepare and analyze HR reporting and workforce metrics, including turnover, attendance, and employee relations trends.
• Partner with HR leadership on workforce trends, risks, escalations, and sensitive employee matters, providing insight and recommendations to support sound business decisions.

SUPERVISORY RESPONSIBILITIES:

None

JOB REQUIREMENTS:

• Bachelor’s degree and 4 years related experience, or equivalent
• Must be willing to travel as needed to support assigned worksites.
• PHR, SPHR or other HR certification, strongly preferred.
• Experience working with hourly team members required.
• Experience working in retail industry preferred
• Strong current knowledge of employment and labor laws and regulations.
• Strong working knowledge of ADA, FMLA, and leave of absence processes, including accommodations, documentation requirements, and coordination with employees, managers, and internal partners.
• Knowledge of KPIs and workforce metrics.
• Proven ability to establish credibility, build relationships, operate effectively in ambiguity, and maintain strict confidentiality.
• Outstanding interpersonal skills, including patience, professionalism, and a helpful approach to employee issues.
• Strong results orientation and commitment to quality, performance, and deliverables.
• Working knowledge of HRIS systems and comfort learning new systems.
• Effective multi-tasker with demonstrated ability to prioritize competing demands.
• Demonstrate strong oral and written communication skills; ability to correspond in a professional, businesslike manner.
• Must be at least 21 years of age and able to pass a background check.
• Must be able to obtain and maintain required state licenses based on work location.