Assistant Director of Student Accounts

High Point University’s Assistant Director of Student Accounts for the Office of Student Accounts serves as assistant to the Associate VP of Student Accounts and performs all support duties as required for billing and collection of tuition and fees and collection of past due accounts while providing effective customer service to students and parents. This position will help conduct research, analysis, configuration, testing and maintenance of computer systems in support of the Office of Student Accounts. This will require an understanding of the workflow of data going to and from the Office of Student Accounts. The Assistant Director will assist in maintaining daily billing, handling tuition adjustments, monitoring housing and meal plan changes, processing weekly refunds and handling the yearly 1098-T processing.

• Bachelor’s Degree in related discipline required or minimum 5 years related work experience.
• Experience in Higher Education is highly preferred.
• Must be proficient in Microsoft Office Suite.

• Ability to understand, analyze and interpret financial information.
• Knowledge and ability to utilize higher education software.
• Knowledge and ability to utilize reporting software.
• Flexibility and ability to plan, prioritize, and execute multiple tasks in a fast-paced environment.
• Analytical and problem-solving skills.
• Effective oral and written communication skills.
• Strong interpersonal skills and the ability to work effectively with internal and external customers.
• Ability to work confidently and competently under very tight deadlines.

• Directs and monitors the operation of the Office of Student Accounts in conjunction with the Associate VP.
• Helps to manage the collection process for past due accounts. Works with Associate VP to monitor trends in collection levels, identify liabilities and implements modifications in the process ensuring collection of university funds and prevention of lost revenue.
• Communicates and interacts with customers including students and their parents to provide effective customer service, including receiving, researching and appropriately responding to inquiries and/or complaints regarding their accounts, billing statements, University policies and procedures, and other related issues.
• Analyze accounts and conduct other research as necessary to respond to inquiries and resolve problems; identify problems or errors in accounts; determine appropriate corrective actions within established guidelines and implement or refer for action as appropriate.
• Monitors delinquent student accounts and coordinate due diligence notice to students and reports to outside collection agency.
• Assists in maintaining student account documentation to assist agencies in the collection of outstanding debts from graduated or withdrawn students.
• Works closely with the Associate VP to identify opportunities for improving business processes through information systems and/pr non-system driven changes.
• Assists in year-end reporting of the 1098-T information and distribution to students.
• Responsible for performing the daily billing functions of the Office of Student Accounts. This will include billing the tuition adjustments and housing assignment changes. Analyzing any changes in charges due to the billing function and making corrections as necessary
• Works with the Associate VP to process weekly batch and individual refunds. This will entail the review of accounts to make sure that the refunds are processed within the guidelines of the university as well as under compliance with Federal and State regulations.
• Works directly with the Associate VP to update and maintain the annual building of the Rate Tables. This will require analysis of the new tuition and fee structure to make sure that the appropriate student body is being charged appropriately. Work to develop more automated and effective ways to add charges onto student accounts.
• Helps to oversee the day-to-day activities of the Office of Student Accounts staff, participates in the training of new employees and provides feedback for annual reviews.
• Take cash receipt payments as needed.
• Handles the processing of all scholarship refunds and payment to other vendors through Unimarket.
• Performs other duties as assigned.

• Manages the Student Account Processor position

• Report directly to the Senior Associate Director of Student Accounts