Member Representative (Universal Banker) -Olean or Little Valley

Job Description

Position: MEMBER REPRESENTATIVE

Location: Little Valley, NY or Olean, NY

Are you ready to elevate your career with High Point FCU? As a Member Representative, you will play a vital role in delivering exceptional service and strengthening relationships with our members while supporting the ongoing success of the branch.

Journeys start here.

Your purpose:

• Teller: Handle teller transactions such as deposits, withdrawals, and payments with accuracy.
• Member Service: Open personal and/or business accounts, ensuring that all documentation is completed accurately and efficiently. Performs account maintenance transactions including transfers, wires, balances, address changes, and reconciliations.
• Retail Lending: Assist members with loan applications, processing, and closings, explaining terms clearly, and ensuring a smooth experience.

Perform Miscellaneous Back-Office Duties and Other Tasks as Assigned: Beyond member-facing duties, you will also contribute to the operational needs of the branch, including:

• Participating in ongoing training and development opportunities to stay updated on industry trends and compliance.
• Keep informed and adheres to latest changes with the Bank Secrecy Act, in accordance to all Credit Union policies and procedures

QUALIFICATIONS

Education/Certification: High school diploma or equivalent

Experience Required: 3-4 years of related experience as a Teller, Member Service Representative, Lender or similar preferred.

Skills/Abilities:

• Ability to engage in meaningful conversations, build rapport with members, and convey financial information in an easily understandable manner.
• Display a genuine passion for educating others about financial products and services.
• Ability to patiently guide members through various financial solutions, empowering them to make informed decisions.
• Attention to detail to ensure accuracy in member transactions and other back-office duties.
• Collaborative attitude with the ability to work seamlessly within a team environment.

Schedule / Location:

• 38 hrs-40 per week, Monday through Friday. Core hours are 8:30am - 5:30pm
• This position is primarily located in Little Valley, NY or Olean, NY with local travel required for training and staffing needs.

Visit www.highpointfcu.org to learn more.

The expected pay range for this position is $17.00-$25.00/ hour. This salary range only reflects base wages and does not include benefits or other types of compensation. Salary bands are purposefully wide ranging to encompass the different factors considered in determining where a candidate falls in the range, including but not limited to, seniority, performance, experience, education, and any other legitimate, non-discriminatory factor permitted by law.

High Point Credit Union is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.