Assistant General Manager

Company Description High Hotels Ltd., an affiliate of High Real Estate Group LLC, develops, owns, and operates award-winning select-service and extended-stay hotels across the Mid-Atlantic and Northeastern United States. For more than 35 years, the company has been recognized for outstanding guest service and high-quality hotel operations. High Hotels partners with leading brands such as Hampton by Hilton, Home2 Suites by Hilton, Courtyard, SpringHill Suites, TownePlace Suites, and Residence Inn by Marriott. As part of the High companies based in Lancaster, Pennsylvania, the organization promotes a culture of trust, quality, and long-term relationships. Team members benefit from a supportive, family-owned environment with the career growth opportunities of a larger organization.

Role Description The Assistant General Manager is a full-time, on-site role located in York, PA, supporting the General Manager in overseeing daily hotel operations. This role helps lead front desk, housekeeping, and maintenance teams to ensure exceptional guest experiences, consistent service standards, and efficient operations. The Assistant General Manager monitors room inventory, revenue opportunities, and cost controls, and assists with budgeting, forecasting, and financial reporting. Responsibilities include coaching and scheduling team members, supporting hiring and onboarding, and ensuring compliance with brand standards, safety protocols, and company policies. The role also handles guest inquiries and escalations, coordinates with corporate support teams, and contributes to local sales and community relationship efforts.

Qualifications

• Demonstrated experience in hotel or hospitality management, with responsibility for daily operations and team supervision.
• Strong leadership, coaching, and people-management skills, with the ability to motivate and develop diverse teams.
• Proven guest service and problem-solving skills, including handling escalated issues with professionalism and empathy.
• Solid understanding of hotel operations, including front office, housekeeping, maintenance, and brand standards.
• Financial acumen, including basic budgeting, forecasting, cost control, and revenue awareness.
• Effective communication and interpersonal skills, with the ability to collaborate across departments and with corporate partners.
• Organizational and time-management skills, with the ability to prioritize in a fast-paced, service-oriented environment.
• Familiarity with property management systems (PMS), hotel technology platforms, and standard office software.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.
• Previous experience in branded select-service or extended-stay hotels is preferred.
• High school diploma or equivalent required; an associate or bachelor’s degree in Hospitality Management, Business, or a related field is preferred.