Agent-in-Charge (AIC)

Job title: AIC - Generalist

Job description: The AIC is responsible for supporting the shift, assisting other AIC’s and management, and supervising a shift alone in case of an emergency.

Responsibilities

• Assist management with assigned tasks
• Communicate any issues in workflow or staff to management
• Ensure dispensary is clean and organized
• Assist with IDFPR and ISP inspections
• Accept deliveries with accuracy
• Create shells in the POS for new products
• Help upkeep store displays
• Maintain organization of the vault
• Continue development toward the shift supervisor position
• Coach team when needed based on our 95/5 policy.
• All other duties as assigned by management

Requirements
Training/Certifications

• Cannabis related certifications, courses, or trainings preferred
• Must have a complete understanding of the federal, state, and municipal rules and regulations regarding the sale and consumption of cannabis
• Must complete all trainings provided by management
• Must complete yearly training requirements, including Responsible Vendor Training and other courses provided by High Haven.

Skills and Experience

• Experience as a Budtender in IL
• Experience with cannabis products in IL
• Knowledge of basic cannabis retail workflow
• Experience as an AIC in IL preferred
• Demonstrates ability to multitask during high traffic times

Physical Requirements

• Must be at least 21 years of age
• Must be able to stand and walk for long periods of time
• Ability to lift up to 50 lbs

Compensation & Perks

• Competitive Salary
• Paid holidays ( 8 hours flex time)
• Overtime opportunities ( 40 hour in a week)
• Employee discounts
• PTO opportunities ( 90 day grace period for usage; 80 hours accumulated over time)
• Health insurance available ( Medical, dental, & vision)

Schedule and Availability

• Regular Hours: Full time hourly position, including evening and weekend hours
• Additional Hours: Additional hours may be required in the event of staff shortages or special events

Other Employment Information

• Employment at High Haven is contingent upon passing a background check and obtaining a Dispensary Agent-in-Charge Badge from the Illinois Department of Financial and Professional Regulation (IDFPR). This is a mandatory requirement.
• Note: IDFPR will not issue a badge to anyone with a felony or violent crime conviction. They also will not issue a badge to an employee with outstanding tax or child support obligations.

About High Haven

High Haven is more than a cannabis dispensary — we are a people-first company creating welcoming spaces where customers, employees, and communities feel valued, respected, and connected. Alongside our sister brand, Aces, we are redefining what the cannabis experience should look like: inclusive, educational, community-driven, and built on genuine human connection.

We believe cannabis should be approachable, stigma-free, and supported by knowledgeable teams who care about the people they serve. That same mindset shapes our workplace culture. We are committed to building one of the best places to work in the industry by investing in our employees, encouraging growth, and leading with trust, accountability, compassion, and teamwork.

Beyond our stores, High Haven partners with local businesses, artists, events, and organizations to help strengthen the communities we serve. From concerts and festivals to local collaborations and charitable initiatives, we aim to create experiences that bring people together and make a positive impact.

In a rapidly evolving industry and world, High Haven stands for authenticity, opportunity, and community. We are building more than a retail company — we are building a culture where people can work hard, grow confidently, and feel proud of what they are part of.

NOTE: The above job description is not intended to be all-inclusive. Additional duties and responsibilities may be assigned by a supervisor.