What are the responsibilities and job description for the Housekeeping Manager position at High Hampton Inn?
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
82 White Owl Lane Cashiers, NC 28717
The Housekeeping Manager is responsible for overseeing all cleaning operations of rooms, common spaces, public areas, linen, spa and operations center. The Executive Housekeeper is responsible for the entire interior of the property from cleanliness to maintenance and design.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
To perform the essential functions of this position regular and consistent attendance in required.
Must be able to work well with other Team Members, Managers and interact with our guests.
Supervisory Responsibilities
We're committed to bringing passion and customer focus to the business.
82 White Owl Lane Cashiers, NC 28717
The Housekeeping Manager is responsible for overseeing all cleaning operations of rooms, common spaces, public areas, linen, spa and operations center. The Executive Housekeeper is responsible for the entire interior of the property from cleanliness to maintenance and design.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Motivate staff and maintain positive staff attitude
- Supervise housekeepers to clean all rooms, common spaces, public areas, spa, linen and operations center.
- Personally inspect the cleanliness of each listed above
- Train supervisors to inspect all areas
- Lead Room Quest with the Interior Designer
- Communicate and follow up on all issues with Interior Designer and Maintenance Manager
- Ensure all interiors match the room catalogs for furniture placement
- Maintain carpet in all interiors to be free of dirt, soil, stains and replace as needed
- Oversee pantry stocking in all areas
- Organize daily room cleans
- Maintain linen quality and quantity
- Ensure all “turns” are ready for arrival by 4pm
- Ensure all make ups and turndowns are completed while the guest is out of the room
- Ensure all fixtures and furnishings kept in good condition
- Report all maintenance issues in a timely manner
- Plan and schedule staff according to occupancy and budget
- Purchase supplies, amenities and linen as needed
- Understanding of PAR levels and internal ordering procedures
- Oversee training of new employees
- Develop supervisors to improve management skills
- Handle all administrative duties of the HSKP department
- Understand housekeeping budget and scheduling procedures
To perform the essential functions of this position regular and consistent attendance in required.
Must be able to work well with other Team Members, Managers and interact with our guests.
Supervisory Responsibilities
- Directly supervises the Housekeeping Supervisors and the Housekeeping Team Members
- Assist Housekeeping Managers
- High School Diploma or equivalent
- At least 2 years’ experience in housekeeping management required
- Must be able to communicate effectively with guests, managers and team members
- Basic knowledge and understanding of math
- Must understand budgets and be able to read and understand P&L statements, scheduling tools and CPOR management
- Must be able to understand scheduling, purchasing, inventory and stock
- Must be able to think quickly
- Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
- Must be able to stand for long periods of time
- Must be able to lift up to 50 lbs.
- Housekeeping office, guest rooms and common areas of property
- Must be able to work outdoors in all weather conditions