Assistant Housekeeping Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

82 White Owl Lane Cashiers, NC 28717

To provide leadership daily. To lead the team on days when the Executive Housekeeper is not present.

Maintain a positive attitude around all team members, setting the mood for that shift.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Primary Responsibilities

• Build daily operating boards using Excel and Opera Hospitality Software
• Communicate and follow up on all issues with design/maintenance
• Ensure all “turns” are ready for arrival by 4 pm
• Communicate constantly with FD, MT, DR, GR – varies depending upon occupancy
• Help clean rooms as needed
• Ensure carts are cleaned out and plugged up at the end of the day
• Assist in the interview/hiring process
• Assist in disciplinary actions (i.e. coaching, written warnings, termination)
  
  

Support Responsibilities

• Run daily reports and assign rooms
• Conduct line-up
• Follow Up on team member’s whereabouts
• Motivate staff and maintain a positive attitude / provide leadership
• Inspect rooms for arrivals
• Inspect commons areas
• Inspect and make up rooms
• Oversee pantry stocking in all areas
• Report any maintenance or design issues
• Organize daily room cleans
• Ensure all make-ups are completed while the guest is out of the room
• Maintain the service center bathrooms
• Maintain the operation center bathrooms, break room, and laundry room
• Plan and schedule staff according to occupancy
• Purchase supplies, amenities, and linen as needed
• Oversee training of new employees
• Manage all administrative duties of HK (incentive program, room scores, payroll, team times article)
• Will be asked to work and/or assist on both AM and PM shifts
  
  

Must comply with all company policies and procedures.

To perform the essential functions of this position regular and consistent attendance is required.

Must be able to work well with other Team Members and Managers and interact with our guests.

Supervisory Responsibilities

• Maintain an impeccable attendance record
• Follow up on team member’s whereabouts
• A constant motivator to the team
• Be sure team members are on their room assignments
• Do not allow team members to work two or more in a room
• Any team member not busy, would need an assignment or be sent home
• Follow up on breaks; are they clocked out properly
• Be able to send team members home as the day comes to a close
• Basic understanding of labor numbers
  
  

EDUCATION And/or EXPERIENCE

• High School Diploma or equivalent required
• Hospitality experience preferred
  
  

Computer Skills

• Basic knowledge of computers
• A working understanding of Microsoft Outlook, Word and Excel
  
  

Language Skills

• Must be able to communicate effectively with guests, managers, and team members
  
  

Mathematical Skills

• Understanding of basic math
  
  

REASONING ABILITY

• Must be able to understand scheduling, purchasing, inventory, and stock
• Must be able to think quickly
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
  
  

PHYSICAL DEMANDS

• Being on your feet for long periods
• Must be able to lift up to 50 lbs.
• Must be able to safely operate a company vehicle or golf cart
• Must be able to work outdoors in all weather conditions
  
  

WORK ENVIRONMENT

• Working in a general office, guest rooms, and common areas of the property