What are the responsibilities and job description for the Medical Office & Operations Manager position at High Country Oxygen?
High Country Oxygen is a locally owned and operated DME company serving patients throughout Summit and Eagle Counties. We are seeking a dependable, organized, and people-focused Medical Office & Operations Manager to oversee the day-to-day operations of our medical office and help lead our growing team.
This is an important role for someone who enjoys a combination of patient interaction, administrative responsibilities, insurance, order management, problem-solving, and team leadership.
Key ResponsibilitiesOffice & Team Management
- Oversee the day-to-day operations of the medical office
- Coordinate office workflow and ensure tasks are completed accurately and on time
- Help train, support, and provide direction to office staff
- Assist with scheduling and coordinating staff coverage
- Monitor office procedures and identify opportunities to improve efficiency
- Maintain a professional, organized, and welcoming office environment
- Serve as a resource for staff when questions or problems arise
- Help develop and maintain office procedures, workflows, and checklists
Patient Service
- Answer and manage incoming phone calls and patient inquiries
- Provide friendly, professional customer service to patients and caregivers
- Communicate with patients regarding equipment, orders, insurance, billing, and documentation
- Resolve patient concerns and help coordinate appropriate solutions
- Follow up with patients and referral sources as needed
- Maintain patient confidentiality and follow HIPAA requirements
Insurance & Order Intake
- Review and process incoming medical equipment orders
- Verify insurance coverage and patient benefits
- Review documentation for completeness and identify missing information
- Communicate with physician offices and referral sources regarding required documentation
- Coordinate order intake from initial referral through fulfillment
- Monitor pending orders and follow up on outstanding documentation
- Work with billing staff and insurance companies as needed to resolve issues
- Maintain accurate records in company systems
DME Operations
- Coordinate the administrative side of oxygen, CPAP/PAP, and other DME services
- Assist with equipment scheduling, deliveries, pickups, returns, and patient appointments
- Coordinate communication between the office and field staff
- Help ensure company procedures and payer requirements are followed
- Assist with documentation and compliance-related projects
- Track outstanding tasks and ensure orders and patient needs do not fall through the cracks
Qualifications
- Previous medical office, healthcare, DME, insurance, or customer service experience preferred
- Previous supervisory or management experience preferred
- Strong organizational and time-management skills
- Excellent verbal and written communication skills
- Comfortable speaking with patients, physicians' offices, insurance companies, and coworkers
- Strong attention to detail
- Ability to prioritize multiple tasks in a busy environment
- Comfortable learning insurance requirements, DME processes, and company software
- Professional, dependable, and able to take initiative
- Ability to handle sensitive patient information with discretion
- Computer proficiency and willingness to learn new systems
Healthcare or DME experience is a plus, but we are willing to train the right person.
Job Type: Full-time
Pay: $28.00 - $35.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $28 - $35