Office and Medical Assistant - Dual Role

Position Summary: 

High Country Behavioral Health (HCBH) is seeking a highly motivated and versatile individual to fill a critical Office Assistant and Medical Assistant dual role. This position is split approximately 50/50 between essential administrative/front-office duties and clinical support tasks within our integrated behavioral health setting.

The OA/MA reports to the Administrative Director for administrative and financial functions, and the Health Services Administrator for all clinical and medical duties.

Key Responsibilities (50% Admin / 50% Clinical)

Administrative & Front Office Focus

• Provide exceptional customer service by greeting and assisting clients and caregivers in a professional manner.
• Manage patient flow, appointment scheduling, and coordinate external referrals.
• Perform essential financial tasks, including collecting co-payments, preparing deposits, and updating financial spreadsheets.
• Handle insurance verification and documentation to ensure accurate billing and collections.
• Maintain strict confidentiality and compliance with HIPAA standards for all client and organizational records.

Clinical & Medical Support Focus

• Perform clinical support tasks, including obtaining and recording patient vital signs.
• Assist in the collection of clinical specimens (e.g., UA, cheek swabs, blood draws) as required for HCBH Medical.
• Assist with quick-reference testing (e.g., pregnancy tests) and administering injections within the OMA's scope of practice.
• Maintain accurate electronic and paper records for all clinical encounters.
• Communicate effectively with clinical leadership and staff to ensure seamless patient care.

Required Qualifications

• High School Diploma or Equivalent required.
• Proven ability to manage multiple priorities and switch focus effectively between administrative and clinical tasks in a fast-paced environment.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Products and experience operating standard office and/or medical equipment.
• Knowledge of medical billing, financial recordkeeping, and general accounting principles is highly desirable.
• Demonstrated ability to maintain absolute confidentiality and professionalism in all patient and staff interactions.
• Successful completion of HCBH pre-employment screening and background check is mandatory.

Benefits 

• Medical, Dental, Vision, Life Insurance
• Competitive Salary
• Retirement
  • Wyoming Retirement Plan (9.25% Employee/9.37% Employer)

Who We Are

Since 1986, our non-profit organization has been committed to providing rural communities in Wyoming and Idaho with affordable access to life-changing behavioral services. Our team of licensed professionals are devoted to the application of therapeutic methods that enhance the lives and well-being of our clientele through counseling, case management, medication management and crisis services.

It is our Mission to effectively listen, guide, and teach those who are at a crossroad in their lives how to build healthy relationships, regulate emotions, and manage stress in order to reduce suffering and reach their potential for happiness and well-being.

While performing the duties of this job, the employee is required to walk, stand, sit, and use the hands. Occasionally stoop, crouch, or kneel. The employee must occasionally exert or lift up to 25 pounds.

High Country Behavioral Health is proud to be an equal opportunity employer. We are committed to cultivating an environment where equal employment opportunities are available to all employees and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state, and local law. High Country Behavioral Health celebrates diversity and believes it is critical to our success. As such, we are committed to recruit, develop, and retain the most talented individuals to join our team.

Salary : $17 - $19