Host

SUMMARY

A passionate hospitality driven individual who understands how to provide a great first impression and organized guest experience. This position will be responsible for greeting guest at the front door, organizing and capturing reservations, table turn analytics, over the phone guest service, retail merchandising, and adherence to all company procedures. Additionally required is a neat and clean appearance, and the ability to work in a fast paced team oriented environment.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

1. Reservation capturing and organizing

a. Utilization of Reso reservation system to capture, organize, and execute reservations

b. Problem solving skills to confidently address scheduling conflicts in a manner that favors the guest

c. Updating and analyzing guest profiles to maximize guest experience

d. Analyzing live table metrics to adjust wait times and manage service flow

2. Guest Services

a. Knowledgeable in multiple areas of the establishment and ability to relay information either over the phone or in person

b. Friendly and inviting demeanor always

c. Coordination with management and service team to relay special occasions and guest preferences

d. Understanding of Toast POS system and ability to capture and execute carryout orders

e. Management of retail item sales

f. Maintain polished standards of interior and exterior walkways

COMPETENCIES

· Natural Problem-Solving ability

· Ability to retain information

· Introductory understanding of restaurant software

· Excellent communication skills

· High level of guest awareness

· Ability to train and teach others

WORK ENVIRONMENT

The work environment can be loud and busy. There are many kitchen hazards such as hot surfaces and liquids, sharp knives, and slippery floors.

PHYSICAL DEMANDS

The employee is required to stand for long periods as well as walk, bend and stoop. The position requires working taste buds, ability to smell, feel with fingers and visually inspect, including close and distance vision. The position requires the ability to use arms, hands and manipulate fingers to reach. The position requires the ability to lift up to 50#

POSITION TYPE EXPECTED HOURS OF WORK

This position regularly requires long hours and weekend work

EQUAL EMPLOYMENT OPPORTUNITY

At High Bank we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. High Bank hires and promotes individuals solely on the basis of their qualifications for the position to be filled.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Types: Full-time, Part-time

Pay: $13.00 - $17.00 per hour

Shift:

• Day shift
• Night shift

Ability to Relocate:

• Columbus, OH 43212: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $17