What are the responsibilities and job description for the Commercial Lines Account Manager position at Higginbotham?
Higginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an immediate opening for a Commercial Insurance Account Manager for our Metairie, Covington, or LaPlace, LA office.
The Commercial Lines Account Manager provides prompt, accurate and courteous service to our clients, producers and company personnel, while offering a high level of support in obtaining, maintaining, expanding and servicing our commercial accounts.
Essential Tasks:
The Commercial Lines Account Manager provides prompt, accurate and courteous service to our clients, producers and company personnel, while offering a high level of support in obtaining, maintaining, expanding and servicing our commercial accounts.
Essential Tasks:
- Collectively or independently plans, designs and implements appropriate insurance programs for clients that coincide with agency guidelines.
- Maintains knowledge of new developments or changes with various carriers and new Federal/State laws that may affect how our clients conduct business; consults, informs and educates clients about coverage, exclusions and exposures: documents electronic filing accordingly
- Provides technical support to Producers (coverage-wise, with proposal, suspense items, etc.) to help clients and reach agency’s business goals
- Investigates, initiates and prepares necessary proposals and applications, submits or presents to appropriate insureds and carriers, obtains clients’ signatures on all applications, follows up to ensure timely responses, all in conjunction with Producer
- Prepares summaries of insurance schedules and proposals for account review
- Remarkets, contacts clients and follows up in conjunction with producers, renews policies by agency standards
- Consults, informs and educates audit procedures to clients.
- Set priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
- Represents the agency in conjunction with producers in handling complaints, arbitrating disputes, or resolving grievances; facilitates a productive and amicable working relationship between clients and producers; develops and maintains a positive relationship and rapport with each insurance carrier to satisfy our clients’ needs and facilitate the processing of business.
- Seeks referrals from client base and follows through to get new accounts
- Provides mentoring and guidance to Customer Service Representatives.
- 5 ( ) years of previous experience in commercial insurance required
- Active General Lines or Property & Casualty License required
- Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
- Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable
- This is an in office role in our Metairie, Covington, or LaPlace, LA office.
- Ability to lift 25 pounds
- Repeated use of sight to read documents and computer screens
- Repeated use of hearing and speech to communicate on telephone and in person
- Repetitive hand movements, such as keyboarding, writing, 10-key
- Walking, bending, sitting, reaching and stretching in all directions
- Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing.
- Employee Wellness Program
- Company paid holidays, plus PTO
- Applications will be accepted until the position is filled