What are the responsibilities and job description for the Field Service Technician position at HiFyve?
HiFyve is hiring Remote Field Service Technicians for a Manufacturing Equipment Company!
Salary: $25–$52/hr per diem
Location: Remote – Chicago, IL Area / Extensive Travel
Travel: 60–70% throughout North America with occasional international travel
Shift: Must be flexible depending on customer needs; weekend travel may be required
Role Overview
Responsible for on-site troubleshooting, repair, installation, commissioning, and maintenance of industrial food-processing equipment at customer locations. This role involves extensive travel and direct customer interaction while serving as a key technical representative in the field.
Job Duties and Responsibilities
- Perform on-site troubleshooting, repair, servicing, installation, and maintenance of industrial food-processing equipment
- Install new equipment and ensure systems are fully operational according to technical specifications
- Diagnose and resolve mechanical, electrical, pneumatic, and operational system issues
- Serve as the primary liaison between customers and internal support teams
- Document all service activities accurately in CRM systems (Salesforce) within required timelines
- Travel extensively to customer sites throughout North America with occasional international travel
- Communicate job progress, findings, and recommendations to service leadership and customers
- Recommend replacement parts, maintenance services, and equipment improvements
- Train customers on equipment operation, safety procedures, and best practices
- Provide on-site and remote technical support and training as needed
- Maintain strong professional relationships and represent the company professionally in the field
Education Requirements
- Associate degree or technical diploma in electrical, mechanical maintenance, automation, mechatronics, or a related field preferred
- Equivalent hands-on experience in field service, industrial maintenance, food processing, or equipment service accepted
Knowledge, Skills, and Abilities
- 3 years of field service, industrial maintenance, packaging equipment, or food-processing equipment experience (5 preferred)
- Food processing industry experience strongly preferred
- Strong mechanical aptitude with hands-on troubleshooting experience
- Working knowledge of electrical, pneumatic, and mechanical systems
- Ability to read and interpret technical manuals, schematics, and system documentation
- Strong problem-solving skills in customer-facing, high-pressure environments
- Excellent communication and customer service skills
- Ability to work independently with minimal supervision while managing travel schedules
- Proficiency in Microsoft Office; Salesforce experience preferred
- Strong organizational and documentation skills with attention to detail
Other Requirements
- Valid driver’s license required
- Valid passport or ability to obtain one required
- Ability to travel frequently throughout North America with occasional international travel
- Must be based in or near the Chicago, IL area
- Must be comfortable with approximately 60–70% travel
Salary : $25 - $52