Cell phone Repair Technician

Company Description

HiFix Phone Repair, established in 2021, has proudly served the Wahiawa community and surrounding areas for over five years, delivering fast, reliable same-day repair services with a strong commitment to exceptional customer care. Conveniently located near Schofield Barracks, we support both local residents and military personnel with a wide range of repair solutions—from cracked screens and battery replacements to charging issues and water damage. In addition to our repair services, we offer high-quality screen protectors and accessories designed to protect and extend the life of our customer's devices.

Role Description

HiFix Phone Repair is seeking a dependable and detail-oriented Cell Phone Repair Technician to join our team in Wahiawa, HI. This full-time, on-site role is ideal for a professional who takes pride in their technical expertise, values integrity, and is committed to delivering an exceptional customer experience.

Key Responsibilities:

• Diagnose and repair a wide range of mobile device issues, including cracked screens, battery failures, charging issues, and water damage

• Maintain and manage repair tools, equipment, and inventory with a high level of organization and care

• Troubleshoot complex device issues and provide accurate, efficient solutions

• Deliver outstanding customer service through clear communication, professionalism, and responsiveness

• Build trust with customers by handling devices responsibly and ensuring transparency throughout the repair process

• Ensure every customer leaves confident in the quality, reliability, and timeliness of service

Qualifications:

• Proven experience in cell phone or electronics repair preferred

• Strong problem-solving skills and attention to detail

• High level of reliability, integrity, and accountability

• Excellent customer service and communication skills

• Ability to work independently while contributing to a team-oriented environment

Compensation & Benefits:

• Starting pay of $20 per hour, with opportunities for growth based on performance and experience

• Performance-based advancement opportunities

• Ongoing training and skill development

• Employee discounts on repairs and accessories

• Paid time off and flexible scheduling options

Why Join HiFix Phone Repair:

Established, high-demand business serving the Wahiawa community and surrounding military population with consistent customer flow

Earning potential beyond hourly pay, with opportunities to increase income through performance and sales

Hands-on technical development, gaining in-demand skills in diagnostics, repair, and mobile technology

Fast-paced, growth-driven environment where reliability and performance are recognized and rewarded

Team culture built on trust, accountability, and high standards, with a strong focus on delivering quality work and exceptional customer service