Information Technology Specialist

We're Hiring! IT Specialist

Location: Los Angeles, CA — Full-Time, On-Site Only

Salary: $75K- $80K Annually

Reports To: Chief Technology Officer (CTO)

Experience Level: 1 2 Years

Benefits: Full Comprehensive Health Coverage

PTO: Flexible

About the Role

We are seeking a skilled and proactive IT Specialist to join our team. This role will focus on maintaining, securing, and optimizing our internal systems and infrastructure. The ideal candidate has a strong foundation in network management, device administration, and Identity and Access Management (IAM), with a hands-on approach to solving technical challenges.

Responsibilities

• Manage and maintain the organization’s local and cloud-based networks, ensuring high availability and security.
• Oversee end-user devices (laptops, mobile devices, peripherals), including configuration, updates, and compliance.)
• Administer identity and access management systems (Okta, Azure AD, or similar), ensuring proper access control and governance.
• Collaborate closely with security teams to implement and uphold compliance standards (such as ISO 27001, CMMC, NIST, etc) across the organization.
• Implement and maintain endpoint protection, firewalls, and other security tools with the Cybersecurity Manager and Systems Administrator.
• Troubleshoot network and system issues, providing Tier 2–3 technical support.
• Partner with cross-functional teams to streamline IT processes, enhance automation, and improve operational efficiency.
• Maintain clear and accurate documentation for system configurations, policies, and incident resolution procedures.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 3–5 years of experience in IT support, systems administration, network administration, or a related role.
• Strong understanding of LAN/WAN architectures, VPNs, firewalls, and network troubleshooting methodologies.
• Hands-on experience managing and configuring Sophos XGS Firewalls and UniFi UDM Pro Max.
• Experience administering Google Workspace, including user management, groups, permissions, security settings, and policy enforcement.
• Working knowledge and hands-on experience with Generative AI (GenAI) technologies, including Large Language Models (LLMs), Model Context Protocols (MCPs), AI tools, and agentic AI systems across various platforms and vendors.
• Experience with cloud platforms such as AWS and Microsoft Azure, including services such as EC2, Compute, AMIs, S3, RDS, AKS, EKS, and basic cloud networking.
• Basic hands-on experience with Network Attached Storage (NAS) solutions in on-premises environments.
• Strong understanding of networking fundamentals, including the OSI model, common network ports and protocols, network security principles, and Zero Trust Architecture (ZTA) concepts.
• Experience administering Duo Security, including implementation, user management, Single Sign-On (SSO), Identity Providers (IdP), Duo Authentication Gateway (DAG), and Duo Network Gateway configuration.
• Excellent troubleshooting, analytical, and problem-solving skills with the ability to support and maintain secure, scalable IT environments.
• Proficiency in IAM platforms (Okta, Azure AD, Google Workspace, etc.).
• Familiarity with cybersecurity best practices and compliance standards (ISO 27001, SOC 2, etc.).
• Excellent problem-solving, willing to grow, and strong communication skills.

Requirements

• Must be located within commuting distance of Los Angeles.
• Must be a U.S. citizen or lawful permanent resident (green card holder).

Why Join Hidonix

• Opportunity to shape visual identity at a fast-growing, design-forward company
• Collaborative, inclusive, and innovation-driven culture
• Competitive compensation and benefits/ Flexible PTO
• Work with a passionate, globally distributed team