Customer Support and Order Processing

An Amazing Career Opportunity for a Customer Support and Order Processing !!

Location: Ft. Lauderdale, FL

Job ID: 46560

We are looking for a detail-oriented and customer-focused professional to join our team as a Customer Support and Order Processing. This role involves managing the end-to-end order processing cycle, providing exceptional support to customers, and ensuring seamless communication between internal teams. The ideal candidate will have prior experience in a similar role, excellent problem-solving skills, and the ability to handle multiple priorities in a fast-paced environment.

Who are we?

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo

Secure Issuance (SI):

Secure Issuance, part of HID Global, offers the world’s broadest and most sophisticated portfolio of card printers, laser engravers, encoders and software. For more than 25 years, organizations across a variety of industries — from enterprise corporations and government agencies to financial institutions and universities — have relied on HID Global Secure Issuance for the custom personalization and issuance of secure identity credentials and financial cards. With a history of pioneering patented technologies and expertise, business integrity and long-standing customer confidence, HID Global is a global leader in secure card issuance innovation.

As our a Customer Support and Order Processing , you’ll support HID’s success by:

• Processing customer purchase orders in the M3 system, ensuring accuracy and releasing them to Logistics as goods are ready to ship.
• Verifying pricing, product availability, and shipping methods with customers.
• Monitoring backorders and coordinating their release when items become available.
• Collaborating with the Operations Manager to expedite backordered items as necessary.
• Following up with customers to obtain required shipping documentation.
• Preparing, reviewing, and auditing export documentation (Commercial Docs) to ensure compliance with customs regulations.
• Providing customers with timely updates on order confirmations, invoices, and tracking information.
• Responding to customer inquiries regarding stock, pricing, and order-related matters.
• Generating and issuing daily invoices.
• Maintaining accurate shipping records to ensure Logistics can meet customer-specific requirements.
• Answering customer calls and emails promptly, delivering professional support.
• Collaborating with sales staff to verify special pricing, project codes, and address any unique customer requests or issues.
• Coordinating with the Warehouse Manager to resolve customer claims related to shortages or damages.
• Maintaining an organized workspace and managing documentation for orders prior to shipment.
• Ensuring all shipment-related paperwork, including invoices, order confirmations, purchase orders, and email instructions, is filed accurately and promptly at the end of each day.
• Supporting the annual physical inventory process, including counting and reconciliation.
• Performing additional tasks and responsibilities as assigned by management to support operational goals.
  
  

Your Experience and Background include:

• High School Diploma or GED required.
• Minimum of 2 years of experience in customer support or administration.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Self-motivated with a results-oriented approach.
• Ability to work in a team structure.
• Ability to communicate verbally and written with people inside and outside an organization.
• Ability to plan, organize, and prioritize work.
• Ability to obtain and process information.
• Previous experience in order processing or customer support.
• Strong communication and interpersonal skills to manage customer relationships.
• Proficiency in ERP systems and Microsoft Office tools.
• Detail-oriented with excellent organizational and problem-solving skills.
• Ability to work effectively under pressure and meet deadlines.
  
  

What we can offer you:

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds
  
  

Why apply?

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.
  
  

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com .

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process.

We make it easier for people to get where they want to go!

On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.

When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.