Patient Financial Advocate - PLIT

1. Field Summary

Department / reporting: Revenue Cycle; reports to Revenue Cycle leadership.

Work location: Hickory Grove Recovery — PLIT

Schedule: Full time; Monday–Friday, 8:30 a.m.–5:00 p.m.; 30-minute unpaid, duty-free lunch; 40 paid hours per week.

Classification: Hourly; FLSA non-exempt. Record all hours worked.

Compensation: $23–$27 per hour

2. About Alsos Behavioral Health

Alsos Behavioral Health is a multi-state addiction-treatment company focused on Medicaid and safety-net substance use disorder care. The company is building a scalable residential addiction-treatment platform where patient access, strong census, admissions speed, documentation discipline, and operational execution all matter.

3. About the Role

Secure and maintain verified patient coverage and collect valid patient responsibility through accurate, respectful financial counseling and follow-through.

You will work directly with patients and authorized representatives, help complete Medicaid enrollment work, and follow unresolved cases through verified outcomes and clear handoffs to the revenue cycle team.

4. What This Role Owns

• Reconcile the current patient census, verified coverage and existing coverage-case record with Admissions and UR; identify uninsured patients, interrupted coverage and cases requiring renewal or other assistance.
• Screen the patient’s circumstances; explain the appropriate application or renewal pathway; obtain required information and supporting documents through approved, authorized channels.
• Complete accurate Medicaid enrollment, renewal or restoration submissions and retain proof of receipt. Follow the approved state playbook and current internal turnaround deadlines.
• Track each case’s status, outstanding requirements, agency deadlines and next action. Follow up with patients, authorized representatives and agencies until a verified outcome or documented escalation is reached.
• Verify the eligibility outcome, coverage effective dates and relevant payer information. Record evidence in the designated systems; distinguish submission, active coverage, authorization and payment.
• Give UR and RCM a documented handoff containing coverage evidence, dates, unresolved issues and the next responsible party. Follow up when the handoff is incomplete or an enrollment issue continues to block account resolution.
• Explain benefits, estimated patient responsibility, financial assistance and approved payment options in language the patient can understand. Resolve questions with billing staff without promising coverage or changing approved financial terms.
• Protect patient and financial information, use approved systems, and escalate material barriers promptly to Revenue Cycle leadership. Use approved tools to reduce repetitive work while verifying the underlying evidence.
• Explain and directly collect valid deductibles, coinsurance, copayments and other patient responsibility using approved estimates, verified balances and facility financial policies.
• When immediate payment is not feasible, establish or coordinate an approved payment arrangement within delegated authority; document the terms and follow up on commitments.
• Record payments accurately in approved systems, provide receipts and follow cash-handling and reconciliation controls. Escalate disputed balances, assistance requests, refunds and adjustments to the authorized owner.
• Work onsite at the Little Rock facility. Own Medicaid enrollment assistance and direct patient collections under approved financial policies.

5. What Success Looks Like

• Patients who need coverage help are identified and understand their next steps.
• Applications are accurate, deadlines are managed, and coverage outcomes are verified.
• The receiving team has the evidence needed to act; unresolved cases have a clear next step.
• Patient responsibility is collected or addressed through approved arrangements with accurate records.

6. Required Qualifications

• Prior hands-on experience helping patients or applicants complete Medicaid enrollment is required for every new hire. General customer service, provider credentialing or billing experience alone is not an equivalent.
• High school diploma or equivalent.
• Ability to meet the onsite schedule and assigned work location requirements.
• Ability to use electronic records, application portals and standard office software.

7. Preferred Qualifications

• Direct Medicaid enrollment work in the hiring state and patient-facing healthcare, particularly substance use treatment.
• Demonstrated ability to explain coverage and financial terms in another language relevant to the served population.

8. Who Will Thrive

You follow through after paperwork is submitted, explain difficult information clearly, and notice when a missing document or unclear handoff could leave a patient without coverage. You can work independently while escalating decisions outside your authority.

9. Not a Fit If

This role will not suit someone who wants remote work, has no hands-on Medicaid enrollment experience, or prefers to hand off unresolved cases without verifying what happens next.

10. Application Instructions

Apply through the published Alsos recruiting listing with your resume. Describe your hands-on Medicaid enrollment experience and the states or programs in which you have worked. Do not include patient-identifying information.

11. Equal Employment Opportunity

Alsos Behavioral Health provides equal employment opportunity and considers applicants based on job-related qualifications. Reasonable accommodations are available in the application and employment process as required by applicable law.