MHS Quality Assurance Technician

The Quality Assurance Technician responsible for verifying the quality of work completed internally and through subcontractors in the Service Department, COM department and Capital Replacement projects.

Why Hickam Communities?

At Hickam Communities, we turn housing into homes. We recognize that our team members are responsible for our growth and success, and we challenge them to constantly be their best in our fast-paced workplace. We value results, teamwork, innovation, and mutual respect. Come join our team and be part of a nationally recognized leader in property management and development, where we view ourselves as trailblazers as we tackle the challenges ahead.

Our Benefits:

• Generous time off policies (including 11 paid holidays, generous Accrued Time Off increasing with years of service, paid sick time, annual day of service, and floating holiday)
• 401(k) plan with a company match
• Various comprehensive Medical, Dental, & Vision plan options for you and your family
• Flexible Spending Account and Dependent Care Flexible Spending Account
• Long Term Disability, Basic Term Life and AD&D, optional supplemental life insurance
• Tuition Reimbursement program and continuous training and development opportunities
• Wellness program (group challenges, seminars, gym membership reimbursement)
• Employee Assistance Program

Primary Responsibilities:

• Inspect and verify subcontracted and in-house work for on-time completion and quality.
• Inspect the quality of repairs such as plumbing, electrical, appliance, carpentry, vinyl tile, flooring repairs and landscaping.
• May be asked to perform basic maintenance of property. Duties include, but are not limited to cleaning, painting, interior/exterior decorating and maintenance, lawn maintenance, debris removal, plumbing, electrical work, smoke detector maintenance, repair or replacement of lights, roof repairs, heating/air systems maintenance, appliance repairs, etc.
• Coordinate with subcontractors to inspect completed work
• Maintain a close and highly responsive relationship to the day-to-day activities of the technicians, subcontractors, and residential service coordinators.
• Monitor WO After COM and other service reports for trends.
• May be requested to assist with determination and assessment of resident-caused damages.
• May be responsible for receiving purchase orders (POs) and close Work Orders (WOs).
• May be responsible for quality and subcontractor verification on Change of Occupancy Maintenance (COMs).
• May produce Quality Control Reports based on random sampling and inspection of services.
• May research customer complaints and surveys for resolution and trending.
• May serve as a General Maintenance Technician as demands require.

Position Requirements:

• High School diploma or GED required
• 3 - 5 years facilities or maintenance experience required
• Must have demonstrated skills or experience in general maintenance or constructions
• Must have a competency in multiple trades such as carpentry, painting, plumbing, electrical, HVAC, appliance repair, or flooring.
• Proficiency with mobile devices and platforms and Microsoft Office.
• Ability to work effectively and positively with team members, military families, and individuals at all levels of different organizations.
• Ability to manage multiple assignments and tasks and work under pressure.
• Proficiency with YARDI or other similar industry software preferred
• Must have a current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy
• Must be able to comprehend, converse, read and write in English to communicate effectively with organization staff, clients and visitors