What are the responsibilities and job description for the Customer Service Representative position at Hiawatha Broadband Communications?
Signing BONUS $1000!! Have you been looking for a challenging job with opportunities for growth and great coworkers? Do you want to join a growing company and a team that has a culture of fun? Then at HBC we have the job for you! We have a Customer Service position open now! Our Customer Sales and Service Representatives are responsible for customer service experience related to services for video, high speed internet and telephone for residential and commercial customers. We are looking for people to provide an exceptional "HBC customer experience" that is second to none. Opportunities for advancement, a robust benefits package, and a friendly atmosphere await. Apply today for a chance to join the HBC family!
Responsibilities Include:
- Adapting, learning and delivering the best customer service our industry can give.
- Sell and promote company products and services
- Research customer complaints, processing payments and billing adjustment
- Achieve sales goals by soliciting new and or up sell services
- Follow up on and close sales leads
- Resolve customer account issues
- Perform other duties as may be requested by supervisor
- Performs service order provisioning through multiple user interfaces of the following types
- Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers
- Follow all safety rules and comply with company policies and specifications
- Speak and understand English language proficiently
You will need to have:
- High school degree or GED equivalent is required.
- Post-high school education preferred.
- Willing to participate in NCTI certification/development courses
- Ability to prioritize and organize effectively
- Ability to use personal computer and software applications (i.e. word processing, spreadsheet, billing system)
- Knowledge of basic mathematics
- Knowledge of common phone etiquette and de-escalation techniques
- Able to communicate clearly, educate customers and promote/sell company services
- Able to work independently and plan accordingly to complete daily assignments
- Must be flexible and able to handle multiple tasks concurrently
Even Better If You Have:
- Knowledge of video, broadband, and phone products and services
- Ability to utilize problem solving techniques with high end broad band equipment
- 3 years of CATV or other relevant technical/electronic experience