Project Manager Part time and Full time WFH

Job Summary

Hiawatha Broadband Communications, Inc.

Are you a detail-oriented professional with strong leadership, communication, and problem-solving skills? Are you looking for a flexible remote opportunity where you can drive projects and improve customer experience from anywhere? Join our team as a Work From Home Project Manager and play a key role in delivering efficient, high-quality customer support operations.

Position Overview

As a Remote Project Manager, you will oversee customer support initiatives, manage workflows, and ensure the successful execution of projects related to live chat and customer experience operations. You will coordinate across teams, streamline processes, and ensure timely resolution of customer needs while maintaining high service standards.

Key Responsibilities

• Lead and manage customer support projects, ensuring timely delivery and alignment with company goals.
• Oversee live chat support operations to ensure efficiency, quality, and customer satisfaction.
• Analyze customer interactions and identify opportunities for process improvements.
• Collaborate with cross-functional teams (support, product, operations) to resolve issues and enhance service delivery.
• Develop and maintain project plans, timelines, and performance metrics.
• Monitor team performance and implement strategies to improve productivity and service quality.
• Manage escalation processes and ensure complex issues are resolved effectively.
• Maintain documentation for workflows, processes, and project updates.

Qualifications

• Previous experience in project management, customer support operations, or related roles preferred.
• Strong organizational and time management skills with the ability to handle multiple projects.
• Excellent written and verbal communication skills.
• Proven ability to analyze problems and implement effective solutions.
• Experience with project management tools (e.g., Asana, Trello, Jira) is a plus.
• Ability to work independently and lead remote teams.
• Customer-focused mindset with a passion for improving user experience.

Benefits

• Fully remote work environment with flexible scheduling.
• Competitive compensation based on experience.
• Opportunities for career growth and leadership development.
• Collaborative and supportive team culture.
• Access to tools and resources for successful remote project management.

How to Apply

Submit your resume and a brief cover letter highlighting your project management experience, leadership skills, and ability to improve customer experience. Qualified candidates will be contacted for the next steps.

• Legally authorized to work in the United States

• 16 years or older