What are the responsibilities and job description for the Spa Manager position at Hiatus Day Spa Med Spa?
At Hiatus Day Spa Med Spa, we believe that self-care isn’t a luxury, it’s a lifestyle. Powered by pure, green ingredients and a high-touch philosophy, we’re here to change the spa experience, one blissful “ahhh” at a time. With nine locations across Texas and a spa subscription model that’s redefining wellness, Hiatus is more than just a place to work, it’s a place to grow, glow, and thrive while we help our clients relax, rejuvenate, and repeat.
A warm, calm and caring demeanor
- 5 Star customer service with multi-line phone system expertise
- Sales and education-driven, with a natural ability to cross-book and upgrade, and a passion for growing others in this capacity
- An acute attention to detail; ability to think on your feet
- Superior time management and organizational skills
- Critical conversation and mediation skills with ability to diffuse stressful situations, turn unhappy guests into loyal customers, and to keep your team feeling energized and inspired
- A responsible; wellness-oriented team player, with a strong work ethic
- Curiosity and gift of building relationships and engaging people
- A natural ability to inspire, educate and grow business and people
- Professional communication skills, both written and verbal
- At least one year of professional experience in a spa, hotel, salon or high-end hospitality customer service role in management capacity, preferably with spa booking software with an emphasis on high volume booking.
- Working experience using Google Drive. Prior experience with Zenoti a plus!
- Excellent organizational and administrative skills to perform diverse operational duties
- Consistent attendance & punctuality ability to work weekends and
BRIEF OVERVIEW OF RESPONSIBILITIES
- Evangelize the brand! Exude warmth and a can-do attitude.
- Supervise employees in a way that makes them want to work for you.
- Hire, train, coach, goal set, provide disciplinary action (and document), and terminate employees
- Meet and exceed key performance indicators
- Demonstrate enthusiastic and outstanding customer service in courteous and attentive manner
- Educate guests on all services, amenities, & home care to optimize their experience while maximizing books
- Research and resolve guest-relations issues and employee matters in a timely manner
- Maintain safety standards and cleanliness, keeping work area clean and equipment properly sanitized
- Oversee overall "opening day" appearance of the location
- Oversee inventory and orders
- Communicate Repair and Maintenance Issues to proper channels
Responsibilities:
- Work with a team of individuals to ensure that all customers receive a quality experience at the spa.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Required)
Experience:
- Spa or Retail Management: 2 years (Required)
Work Location: In person
