What are the responsibilities and job description for the Director, Aftermarket Network position at Hiab?
Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.
Say Hi! to your next challenge — explore the opportunity and apply below!
Our benefits include
- Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
- 401k program with 6% company match
- Personal time off and company-paid holidays
- Opportunities for career growth and competitive salary commensurate with experience
- Tuition reimbursement for job-related continued education
- Referral Program
- You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business
Your mission
Leading the Hiab USA Service business through indirect channels according to Hiab strategy and our customers' needs. Accountable for the spare parts and aftermarket accessories business in the US market, as well as the adoption and sales of the full Hiab service portfolio, including service contracts and digital products, through partners.
Key responsibilities
- Develop and continuously review and improve the service dealer/ partner network to support Hiab customers across all Hiab products
- Budgeting, forecasting, and growing parts and accessory sales for all Hiab products in the US market
- Adoption and sales of service contracts, digital products, and other services products through dealers/partners according to Hiab’s strategy
- Dealer and partner onboarding and performance management, including dealer operating standard implementation, measurement, and audit process
- Managing dealer Services agreements and renewal process in collaboration with legal and equipment sales teams
- Identify and execute on aftermarket growth and sales opportunities through indirect channels for all products utilizing install base data and digital tool insights
- Coordinate with Services and Commercial Excellence to manage indirect service offering pricing, including parts and accessories, and partner discount and incentive structures
What we are looking for
- Bachelor’s degree (or equivalent experience) in Business, Marketing, Economics or related field
- Lean Six Sigma Certificate preferred
- 10 years of experience in service sales or industrial goods sales in the automotive or agricultural industry
- Experience with growing service sales through dealer network
- Ability to identify upselling opportunities, negotiate contracts, and close deals
- Experience in managing and optimizing distribution channels
- Proficiency in managing and maintaining relationships with key clients, understanding their needs and ensuring satisfaction
- Approximately 50% travel required
What we offer
As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.
Ready to apply?
If you are excited about this opportunity, please submit your Resume/CV today for consideration!
HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.
We Are Hiab
Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.
www.hiabgroup.com
Job Type: Full-time
Pay: From $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $150,000