What are the responsibilities and job description for the Field Service Technician (Casa Grande, AZ) position at Hiab USA?
This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/7395059
You will be part of
Hiab offers a variety of different career possibilities for different
backgrounds and ambitions, so whatever your passion is, we may just have
the job for you! We want to bring in new expertise and fresh ideas,
while providing our existing employees with new and interesting career
opportunities. Your talent, experience and passion may just be what we
seek or need to shape the future of Hiab and our industry. We offer as
Well
business
Purpose of the position
To perform service, (preventive maintenance, safety checks, corrective
actions, upgrades and refurbishment) on equipment, at external or Hiab
locations in line with Managers instructions. Responsible for
contributing to productive customer relationships as well as following
Best Practice in all administrative and technical activities.
Main tasks and responsibilities
**Technical and Product Knowledge**
District Service Manager applicable to equipment
**Managing the Customer**
\
**Service Process**
\
**Commercial Awareness and Cost Effectiveness**
**New Business Opportunities**
\
**Continuous Improvement**
Ability to obtain and maintain a 1-year DOT Medical Card is required for
this position
Mobile, adaptable and able to work in variable physical site conditions
without direct supervision
Qualification from higher vocational school (below Graduate/BSc level)
in at least one of the following: mechanical engineering, hydraulics,
electrics and electronics or equivalent due to experience
Working technical knowledge related to all HIAB product lines e.g.
Mechanicals, Hydraulics, Electrics, Electronics as required
Working knowledge of diesel engines and hydraulic drive systems
Fluent in local language and working knowledge of English, spoken and
writt
information, please see: https://www.azjobconnection.gov/jobs/7395059
You will be part of
Hiab offers a variety of different career possibilities for different
backgrounds and ambitions, so whatever your passion is, we may just have
the job for you! We want to bring in new expertise and fresh ideas,
while providing our existing employees with new and interesting career
opportunities. Your talent, experience and passion may just be what we
seek or need to shape the future of Hiab and our industry. We offer as
Well
- **\$3000 SIGN ON Bonus!**
- Employees First way of life: all of us should experience Easiness,
- Comprehensive benefit package including; health, vision, dental,
- 401k program with 6% company match
- Personal time off and company-paid holidays
- Opportunities for career growth and competitive salary commensurate
- Paid training
- Boot allowance
- Company mentoring program
- Tuition reimbursement for job-related continued education
- Referral Program
- You may also be provided with a company cell phone, laptop and/or
business
Purpose of the position
To perform service, (preventive maintenance, safety checks, corrective
actions, upgrades and refurbishment) on equipment, at external or Hiab
locations in line with Managers instructions. Responsible for
contributing to productive customer relationships as well as following
Best Practice in all administrative and technical activities.
Main tasks and responsibilities
**Technical and Product Knowledge**
- Staying up to date with technical developments as shown in internal
District Service Manager applicable to equipment
- Staying up to date with technical specifications of relevant
**Managing the Customer**
- Respond to Customer in a way instructed by the District Service
- Follow Hiab Customer Satisfaction Guidelines
- Protect self and others
- Follow applicable safety rules, agreed working practices and
- Alert District Service Manager if equipment safety is jeopardized
- Operate assigned service vehicle in compliance with Hiab driving
- Responsible for keeping assigned service vehicle maintained to
- Respect and protect Hiab and third party\'s property (tools,
\
**Service Process**
- Inspect, troubleshoot, report, plan and then conduct service or
- Submit regular reports in the format specified by District Service
- Keep adequate records and maintain documentation in line with agreed
\
**Commercial Awareness and Cost Effectiveness**
- Plan and manage time and resources for maximum benefit of Hiab and
- Make judgements about the most cost effective and efficient approach
- Maintain documentation to ensure accurate invoicing to the customer
- Manage and protect the security and traceability of spare parts
**New Business Opportunities**
- Recognize sales opportunities and communicate to District Service
\
**Continuous Improvement**
- Provide feedback to District Service Manager to support continuous
- Participate in innovative thinking about ways to improve service
- Coach/tutor junior colleagues and trainees as necessary
- Conduct self at all times in a way that promotes a positive image of
- And other duties, as assigned.
Ability to obtain and maintain a 1-year DOT Medical Card is required for
this position
Mobile, adaptable and able to work in variable physical site conditions
without direct supervision
Qualification from higher vocational school (below Graduate/BSc level)
in at least one of the following: mechanical engineering, hydraulics,
electrics and electronics or equivalent due to experience
Working technical knowledge related to all HIAB product lines e.g.
Mechanicals, Hydraulics, Electrics, Electronics as required
Working knowledge of diesel engines and hydraulic drive systems
Fluent in local language and working knowledge of English, spoken and
writt