Unit Clerk - Heather's House

Our mission:   'To provide comfort and care through life's journey’

Position Summary

The Heather’s House Unit Clerk supports the daily operations of the inpatient hospice unit by performing administrative, clerical, and communication duties that contribute to efficient, compassionate, and patient‑centered care. This role serves as a key liaison between clinical staff, patients, families, and visitors, ensuring smooth coordination of information and maintaining an organized care environment.

This is a part-time position working 20 hours per week, Saturday and Sundays from 10 am - 9 pm

Essential Functions:

• Follows company policies to ensure consistent and compliant job performance.

• Performs all other duties as assigned.

Administrative & Clerical Support

• Greet and assist visitors, families, and patients in a sensitive and compassionate manner.

• Answer and route phone calls promptly; relay messages to clinical staff as needed.

• Update assignment board & create armbands

• Update locators with new employees and when they stop working

• Maintain and update patient charts, records, and documentation in compliance with regulatory and organizational standards. Pulling together and break down paper charts. Scan to medical reports once discharged. Help with pre-admitting chart changes

• Admit and discharge patients from Toast

Communication & Coordination

• Maintain honor light illumination

• Act as a communication hub for the unit, ensuring timely relay of information between interdisciplinary team members.

• Notify staff of new orders, consultations, or changes in patient status as directed.

• Assist with coordination of team huddles, family meetings, and care conferences.

• Provide guidance to visitors regarding unit procedures, policies, and safety practices.

Support for Clinical Operations

• Assist nurses and other clinicians with non-clinical tasks to maintain workflow efficiency.

• Ensure patient rooms and common areas maintain an organized and welcoming environment.

• Monitor unit equipment (phones, printers, workstations) and request maintenance when needed.

• Maintain confidentiality and compliance with HIPAA and organizational standards.

• Assist in coordinating non-emergent transport for HIA patients.

• Order stock once inventory has been completed

• Assist with admission, transfer, and discharge paperwork and processes. Replenish paper reference material and consent forms stored in workroom

• Manage unit supplies, including ordering, stocking, and maintaining inventory levels.

• Support scheduling needs such as coordinating appointments, transport, or ancillary services.

• Assist in transcribing orders

Benefits:

We offer a robust benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, short-term and long-term disability, and a generous time off package.

We have a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Pay Range: Starting at $19.00/hour (based on experience)

Expectations of all Employees
Support the mission, vision and values through unequaled quality patient care, professional competence, collaboration, communication, innovation, accountability, ownership and provide support to the entire agency regardless of their primary office location.

HIA Health has HEART
Honor - We accept the honor of service to hospice patients, families, and communities.
Excellence - We strive for excellence in my work, as we stand on hallowed ground.
Attitude - We choose a positive attitude at work.
Respect - We treat people with the same respect I wish to be given.
Teamwork - We value everyone’s contribution in delivery of care, operation of the organization and stewardship of our resources.

Qualifications

• High school diploma or equivalent.
• Prior experience in clerical, administrative, customer service, or receptionist experience, preferably in a healthcare setting (healthcare, hospice, senior care, or similar settings)
• Strong interpersonal and communication skills.
• Ability to remain calm and supportive in emotionally sensitive situations.
• Proficiency with basic computer applications (Microsoft Office, email systems, scheduling software) and electronic health record (EHR) systems.
• Demonstrated professionalism, discretion, and respect for confidentiality.

Salary : $19