What are the responsibilities and job description for the Service Operations Manager position at Hi-Vac Corporation?
Join Our Team at Hi-Vac!
Hi-Vac is seeking an experienced and proactive Operations Manager - Service & Support to lead our service operations in Marietta, Ohio. This role is essential to ensuring exceptional service delivery, operational excellence, and customer satisfaction. If you're a strong leader with a hands-on approach and a passion for team development and process improvement, we want to hear
from you.
What You'll Do:
- Lead and manage the daily operations of the service department
- Hire, train, schedule, and develop service technicians and support staff
- Implement and refine service procedures, policies, and quality standards
- Resolve customer issues and ensure top-tier service responsiveness
- Track key service performance indicators and generate actionable reports
- Collaborate with sales, engineering, and logistics teams to ensure seamless service delivery
- Maintain service records, work orders, and customer communication logs
- Ensure compliance with safety regulations and internal standards
- Manage service budgets, resource allocation, and cost control
- Foster a culture of teamwork, accountability, and continuous improvement
What We're Looking For:
- Bachelor’s degree in Business Administration, Engineering, or equivalent experience
- 5 years in a service management or supervisory role
- Proven leadership, coaching, and team-building skills
- Strong problem-solving and decision-making abilities
- Proficiency in service management systems, CRM tools, and Microsoft Office
- Ability to analyze performance data and drive improvements
Preferred Qualifications:
- Relevant industry certifications (e.g., ASE, HVAC-R, ITIL)
- Experience with field service operations or customer-facing technical support
- Background in managing distributed or remote service teams
Apply Today
If you’re ready to lead a high-performing service team and make an impact at Hi-Vac, apply now to join our mission of delivering best-in-class service across our operations.