IT Support Technician

Department:      IT

Reports To:         IT Manager

FLSA:                     Non-Exempt

Job Description:
The IT Support Technician at Hi Tech Honeycomb will be responsible for providing IT support across both office and production areas, ensuring minimal downtime and high user satisfaction.

Key Responsibilities:

• Provide day-to-day support to employees across the organization, including shop floor personnel.
• Troubleshoot hardware, software, and network issues on-site and remotely.
• Set up, configure, and maintain desktops, laptops, printers, and peripheral equipment.
• Administer user accounts and permissions in Microsoft Active Directory.
• Support and manage Microsoft 365 applications including Teams, Outlook, SharePoint, and OneDrive.
• Document procedures, configurations, and resolutions clearly and consistently.
• Work collaboratively with IT staff to support systems, upgrades, and infrastructure improvements.

Required Qualifications:

• 2 years of experience in a desktop support or helpdesk role.
• Proficient with Windows OS, Active Directory, and Microsoft 365.
• Strong troubleshooting skills with the ability to prioritize and resolve issues efficiently.
• Familiarity with basic networking (TCP/IP, DNS, DHCP).
• Experience supporting users in a manufacturing or industrial environment.

Preferred Qualifications:

• Experience in aerospace or regulated manufacturing environments.
• Knowledge of or exposure to:

• • Microsoft Server (2016/2019/2022)
  • Microsoft SQL Server
  • ECI M1 ERP system
  • Laserfiche
  • Windows 11
  • Exposure to broader infrastructure technologies considered a strong plus.
  • General Desktop Support

• Certifications such as CompTIA A , Microsoft 365 Certified, MCSA, or VMware VCP are a plus.

Compensation & Benefits

• Hourly Pay: $24.00 to $28.00 per hour
• Paid Sick Leave: Provided in accordance with California law
• Health Benefits: Medical, dental, and vision available the first of the month following 30 days of employment, subject to plan terms
• Vacation: Eligible after 90 days of employment, subject to company policy
• Overtime: Paid in accordance with California law

Schedule

• Some weekends or holidays may be required

Pre-Employment Requirements

Employment is contingent upon successful completion of a background check conducted in accordance with applicable federal, state, and local laws.

Work Environment

This role requires regular standing, walking, bending, and the use of cleaning chemicals and equipment.

Equal Opportunity Employer

Hi Tech Honeycomb is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Salary : $24 - $28