What are the responsibilities and job description for the Customer Service Administrator position at Hi-Tech Fasteners?
Company Description We are a small, family owned fastener distribution company. We serve a broad range of manufacturing and industrial clients.
We believe our purpose is greater than just selling fasteners. We are a unique group of people, working together for the greater good of our customers, the people who work there, and inside of our team. We believe we are called to be good stewards of our time, resources, and abilities - this shows in our team comradery. If you are detailed and organized, looking for a workplace with a team that cares - please send us your resume today!
Position Summary
This role combines front-office administration with customer-facing support. You'll manage incoming customer communications, process orders, maintain accurate records, and keep the office running smoothly — all while delivering the kind of responsive, professional service that keeps our customers coming back.
Key Responsibilities
Customer Service
- Serve as the first point of contact for customer calls, emails, and inquiries
- Process purchase orders, quotes, and order changes accurately and promptly
- Track order status and proactively communicate updates, delays, or issues to customers
- Resolve routine customer concerns (pricing discrepancies, shipping issues, returns) and escalate complex issues to the appropriate team
- Maintain strong working relationships with repeat business accounts
Administrative Support
- Enter and maintain customer, order, and inventory data in the ERP system
- Answer and route phone calls.
- Maintain filing systems, vendor records, and office supply inventory
- Assist sales team with account setup, pricing sheets, and customer correspondence
- Coordinate with warehouse/shipping staff to confirm order fulfillment and delivery timelines
General Office
- Greet visitors and manage front-office duties
- Support other administrative projects as assigned
Qualifications
- High school diploma required
- 1–3 years of experience in customer service, order entry, or office administration (B2B or distribution/wholesale experience a plus)
- Proficiency with Microsoft Office (Excel, Outlook, Word); experience with ERP/CRM systems
- Strong written and verbal communication skills
- Excellent organizational skills and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Comfortable working with numbers (pricing, quantities, invoicing)
- Professional, friendly phone and email manners
Schedule:
Shift: Monday - Friday, 8am - 5pm