Counter Shift Lead

Hi-Rise Bread Co. is hiring Counter Shift Leads! Counter Shift Leads ensure the effective operation of the customer-facing functions of the business by working on all day-to-day aspects of the counter while leading opening and/or closing shifts. They work 4-5 shifts per week (28-40 hours) while excelling in all areas of job performance. They are proficient baristas and are able to work shifts at farmers markets (May-November). Job responsibilities include but are not limited to:

SHIFT LEAD

• Lead Counter Staff and Counter Support Staff so as to ensure the effective performance of all operational areas – quality standards, customer service, product knowledge, workflow procedures, etc.
• Lead the execution of daily tasks, including setup and breakdown of product displays, outdoor dining equipment, cleaning, restocking, and side work
• Order intake and inventory management as needed, including incoming deliveries (milk, coffee, etc,) and internal products (frozen foods, refrigerator organization, etc.)
• Able to help customers who have complaints and would like to speak to someone in a leadership position
• Attend leadership meetings

CUSTOMER INTERFACE ORDER MANAGEMENT

• Exhibit exemplary customer service in person and over the phone from order placement through pickup
• Fluency with our menus and point-of-sale system to allow for smooth and efficient transactions
• Knowledge across all product categories to sufficiently answer customer questions, supported by a thoughtful personal experience with products
• Ability to work as a shift’s primary barista

FARMERS’ MARKETS (May-November)

• Ability to perform all aspects of a farmers’ market shift, including market packing and preparation, market setup, customer interface, order processing, and market breakdown

Experience in a front-of-house role at a café or restaurant is required, ideally with barista experience and in a supervisory capacity. Good candidates for Counter Shift Leads are those who can commit to a year or more of work. Counter Shift Leads receive a competitive base salary and excellent tips. Opportunities for advancement and additional responsibility are available in a variety of capacities. Benefits include shift meals/beverages, employee discounts, and employer-subsidized health insurance.

REQUIREMENTS

• Full-time availability
• Strong communication and guest service skills
• Friendly, outgoing personality
• Experience in a front-of-house role in a café or restaurant, ideally with barista experience and in a supervisory capacity.

Hi-Rise opened in 1996 with a crew of six, big ideas, and a simple goal: to make staple foods better than home-made. Hi-Rise started with bread — using organic wheat, rye, and corn from independent mills — and soon moved to pastries, incorporating extra-rich European-style butter and local fruits for pies and tarts. Naturally, soups and sandwiches came next utilizing the same philosophy of house made and hand selected ingredients. The trend continued over the years and now Hi-Rise has a long list of products made daily including breads, pastries, cakes, cookies, granola, and preserves. Along with a wide variety of sandwiches, soups, and salads, Hi-Rise offers dinners sold fresh and frozen, from pot pies and stews to lasagnas with house-made pasta as well as a curated list of wine and spirits. Using carefully-sourced ingredients and making everything from scratch, Hi-Rise is committed to producing the highest quality baked goods in a comfortable neighborhood setting.

Salary : $22 - $28