What are the responsibilities and job description for the Counter Shift Lead position at Hi-Rise Bread Company?
Hi-Rise Bread Co. is hiring Counter Shift Leads! Counter Shift Leads ensure the effective operation of the customer-facing functions of the business by working on all day-to-day aspects of the counter while leading opening and/or closing shifts. They work 4-5 shifts per week (28-40 hours) while excelling in all areas of job performance. They are proficient baristas and are able to work shifts at farmers markets (May-November). Job responsibilities include but are not limited to:
SHIFT LEAD
- Lead Counter Staff and Counter Support Staff so as to ensure the effective performance of all operational areas – quality standards, customer service, product knowledge, workflow procedures, etc.
- Lead the execution of daily tasks, including setup and breakdown of product displays, outdoor dining equipment, cleaning, restocking, and side work
- Order intake and inventory management as needed, including incoming deliveries (milk, coffee, etc,) and internal products (frozen foods, refrigerator organization, etc.)
- Able to help customers who have complaints and would like to speak to someone in a leadership position
- Attend leadership meetings
CUSTOMER INTERFACE ORDER MANAGEMENT
- Exhibit exemplary customer service in person and over the phone from order placement through pickup
- Fluency with our menus and point-of-sale system to allow for smooth and efficient transactions
- Knowledge across all product categories to sufficiently answer customer questions, supported by a thoughtful personal experience with products
- Ability to work as a shift’s primary barista
FARMERS’ MARKETS (May-November)
- Ability to perform all aspects of a farmers’ market shift, including market packing and preparation, market setup, customer interface, order processing, and market breakdown
Experience in a front-of-house role at a café or restaurant is required, ideally with barista experience and in a supervisory capacity. Good candidates for Counter Shift Leads are those who can commit to a year or more of work. Counter Shift Leads receive a competitive base salary and excellent tips. Opportunities for advancement and additional responsibility are available in a variety of capacities. Benefits include shift meals/beverages, employee discounts, and employer-subsidized health insurance.
Salary : $22 - $28