What are the responsibilities and job description for the Team Member position at Hi-Pointe Drive-In Kirkwood?
JOB TITLE: Team Member
- REPORTS TO: Shift Manager
JOB SUMMARY: Team members at Hi-Pointe Drive-In are responsible for helping provide out-of-this-world service and execute burgs at one of St. Louis's best fast-casual restaurants, with a team of high achievers who are a little crazy in all the right ways. This position requires high accountability, a genuine love for people, and the ability to serve A LOT of burgers.
JOB RESPONSIBILITIES:
- Maintaining all areas of the restaurant, keeping it squeaky clean, stocked, and presentable.
- Greeting every guest and providing out-of-this-world service.
- Staff should be knowledgeable about our chef-driven menu, beverages, and daily specials!
- Taking orders with the guest and delivering orders to the customer.
- Removing trash from guests' tables and offer drink refills.
- Process customer payments.
- Check up on every guest, resolving any issues or complaints promptly and professionally.
- Food preparation and assistance to the KM and AKM.
- Responsible for maintenance and food safety of the assigned station.
- Setting up stations and stocking necessary supplies.
- Cooking food items in cooperation with other kitchen staff to ensure a positive guest experience.
- Cleaning and organizing stations and other kitchen equipment.
- Maintaining food cost standards by effectively managing inventory, food ordering, portion control, etc.
- Understanding and adhering to all local and state food safety requirements and prioritizing safety with the team.
- Adhering to company standards, including personal hygiene and appearance.
- Assisting in community-related events, festivals, etc.
- Serving as an ambassador of Hi. And having pride in who we are.
- Any other tasks as assigned by your manager.
WORK ENVIRONMENT: Here are a few sayings that define what we care most about…
- Hi-Pointe was founded to create a better, more authentic take on a stagnant food category…and so far, it's working. We believe that success is inevitable by focusing on the things that matter most.
- Honored Hospitality – We don't take the privilege of service for granted. We're thankful every time you set foot in our mothership or just take home some tasty burgs. We show it. And that's what hospitality smells like.
- People First – If you take care of people that take care of people, they will take care of people. We take pride in helping our people achieve their goals now and in the future.
- Chef-Driven – Great food doesn't just start in the kitchen. Having the foresight to source the right purveyors and partners and providing culinary leadership is what you're tasting.
REQUIRED QUALIFICATIONS:
- High school diploma or equivalent preferred.
- Hepatitis A vaccination record.