ERP Quality/Platform Specialist

Job Title: ERP Quality Specialist

Department: IT

Reports To: ERP Manager

Job Purpose: An ERP (Enterprise Resource Planning) Quality Specialist is a professional responsible for installing, configuring and managing the ERP system Quality modules: Manufacturing Quality, Supplier Quality, Customer Quality and other Quality Planning areas of the system with focus on International Planning. They play a critical role in maintaining data integrity, compliance with quality standards, and optimizing ERP processes to enhance overall operational efficiency.

Essential Functions:

• Embrace Hi-Lex Corporate Culture, promoting good Communication, Speed, and Customer Service.
• ERP System Management: The ERP Quality Specialist is responsible for managing and maintaining the quality modules of the ERP system. They ensure the system is configured to support quality-related processes and workflows. They configure quality modules including Manufacturing Quality (control plans and check sheets), supplier quality, and customer quality check sheets. They configure the supplier and customer returns processes within the ERP system.
• Data Quality Assurance: They are responsible for monitoring and ensuring the accuracy, completeness, and integrity of quality data within the ERP system. They establish and enforce quality standards, rules, and validation procedures. They configure container status for suspect materials, and quality hold, containment, rework, and scrap process in the ERP system.
• Compliance and Regulatory Requirements: The ERP Quality Specialist ensures compliance with quality standards, industry regulations, and internal policies. They collaborate with stakeholders to identify and implement necessary controls and procedures to maintain compliance. They stay updated with relevant regulations and provide guidance on quality-related requirements within the ERP system.
• Process Improvement: They analyze existing ERP processes and identify opportunities for improvement to enhance quality and efficiency. They collaborate with cross-functional teams, such as operations, production, and quality control, to streamline workflows and implement best practices. They propose and lead process improvement initiatives to optimize ERP processes and reduce errors.
• Training and User Support: The ERP Quality Specialist provides training and support to end-users on quality-related processes and functionalities within the ERP system. They develop training materials, conduct workshops or webinars, and provide ongoing assistance to address user queries or issues. They ensure users have a clear understanding of quality-related procedures and how to effectively use the ERP system.
• Documentation and Reporting: They are responsible for maintaining accurate documentation of quality-related procedures, guidelines, and system configurations. They generate quality reports, metrics, and key performance indicators (KPIs) to monitor and communicate the performance of quality processes. They provide insights and recommendations based on data analysis to support decision-making and continuous improvement efforts.
• Collaboration and Stakeholder Management: The ERP Quality Specialist collaborates with various stakeholders, including quality control teams, operations managers, IT personnel, and external auditors. They actively engage with these stakeholders to understand their requirements, address concerns, and ensure alignment between quality processes and ERP functionalities.

Secondary Functions:

• Provide weekly status updates to ERP Manager and Prepares reports as necessary
• Support of Phase 2 deliverables for ERP system
• Pre and Post Go live support for all PLEX launches
• Performs other duties as necessary

Specialized Training, Skills, Abilities, Experience:

• Bachelor's degree in Engineering, Quality Management, IT, or a related field
• Proven experience in quality engineering, quality control, IT, or related roles
• Strong knowledge of quality management principles, methodologies, and tools
• Familiarity with quality standards and regulatory requirements specific to the industry (e.g., ISO, IATF, JSOX)
• Experience with statistical analysis and quality improvement techniques (e.g., SPC, MSA, Six Sigma)
• Proficiency in quality management systems and tools (e.g., 8D, CAPA, FMEA)
• Understanding of quality-related modules within ERP systems, PLEX experience preferred
• Excellent analytical and problem-solving skills
• Detail-oriented with strong attention to accuracy and quality
• Excellent communication and interpersonal skills
• Ability to collaborate effectively with cross-functional teams and suppliers
• Strong organizational and time management skills
• Continuous improvement mindset and ability to drive quality initiatives

Physical Requirements/Working Conditions:

• Use of video display terminal (VDT) for periods in excess of 30 minutes at a time.
• Possible eye strain from extended periods of VDT viewing.
• Office environment with noise from computer peripherals such as mainframe, disk drives and printers.
• Factory environment with noise from manufacturing equipment. Exposure to dangerous equipment.
• Possible serious injury due to carelessness around equipment.
• Job requires standing, walking, climbing stairs and sitting.
• Sometimes lifts, carries or moves objects up to 40 pounds
• Ability to hear warnings from equipment, machines, vehicles and public-address systems.

An ERP Quality Specialist needs a mix of technical ERP expertise (SAP, Oracle, Dynamics), strong analytical/problem-solving skills, knowledge of Quality Management Systems (QMS, ISO), process mapping, and excellent communication, typically holding a Bachelor's degree in a related field and relevant certifications, with experience in data accuracy and quality assurance methodologies like SPC.

Education & Certifications
Degree: Bachelor's in Computer Science, IT, Business, Engineering, or related field.

Certifications: SAP, Oracle, Microsoft Dynamics certifications are valuable; ASQ, Six Sigma belts also beneficial.

Technical Skills
ERP Proficiency: Deep knowledge of specific ERP systems (SAP, Oracle, Dynamics) and modules.
Data Skills: Database management, SQL, data analysis, reporting tools (Power BI, Tableau).
Quality Tools: SPC, Root Cause Analysis (5 Whys, FMEA), Quality Document Control (SOPs).
Software: MS Excel (required), plus other business systems (eQMS, CRM).

Business & Soft Skills
Process Knowledge: Process mapping, understanding manufacturing/supply chain operations, change order processes.
Analytical & Problem-Solving: Strong ability to analyze complex data, troubleshoot, and find solutions.
Communication: Explaining technical info to non-technical users; collaboration.
Attention to Detail: Essential for data accuracy and compliance.
Project Management: Managing implementations and tasks.

Experience
Proven experience in QA/QC roles, ERP support, or implementations.
Experience in ISO-certified environments is valuable.