Customer Service Representative 2nd shift

The Company

Founded in 1946, HI-LEX is a leading supplier of window regulators, door modules, power lift gate systems, and mechanical control cables primarily serving the automotive industry, but also the power sports, marine, construction equipment, and medical device sectors. Headquartered in Takarazuka, Japan (near Osaka), and listed on the Tokyo Stock Exchange (TSE), HI-LEX employs more than 12,000 associates across its global footprint. 

In the Americas region, HI-LEX has grown steadily in the region, and now has ten (10) manufacturing facilities across the the United States, Mexico, and Brazil. In the U.S., HI-LEX operates under three divisions: HI-LEX America in Battle Creek, Michigan; HI-LEX Controls in Hudson, Litchfield, and Hazel Park, Michigan; and Daedong HI-LEX of America in Cusseta, Alabama. The company’s automotive center is in Rochester Hills, Michigan which consists of Finance, Sales, Engineering, Testing, Program Management, Human Resources, Purchasing and IT.

Position Summary

Verify customer EDI and ships appropriately, and assists the Customer Service Supervisor in verifying customer portals.  Assist in answering customer issues, and attends pre-launch meetings for new products and handles all activities with shipping of that product. 

Key Roles and Responsibilities 

• Assist with the department goal 100% on time delivery. 
• Review customer generated reports to ensure accurate delivery of product through the ASN. 
• Completes shipping and receiving paper work as needed. 
• Contact and communicate with other departments regarding customer shipments. 
• Works closely with program management on new business shipments. 
• Actively participates in FG cycle counts to ensure cycle count accuracy is 100%. 
• Works with MFG when inventory is not accurate. 
• Problem solves customer issues. 
• Assist in the training of new associates to Customer Service. 
• Monitor and review scorecards, and handle any disputes to get points back. 
• Works closely with the Materials Department to achieve cost reduction ideas. 
• Set up customer parts, or customers in the Plex system. 
• Maintain customer order communication for changes, quality issues, or other issues and reports out to MFG, Quality and Materials Managers. 
• Contacts carriers for pickups.
• Assist material handlers with staging shipments, and kan baan activity. 
• Scan barcodes, and verify container counts. 
• Manage Empty dunnage coming back. 

Education 

• Bachelor’s Degree in Business Management and or Supply Chain Management.  Or 2 years minimum with a Tier 1 or 2 environment. 

Functional Experience

• Must be able to work in a fast paced environment. 
• Must have excellent communication, attention to detail, and multitasking skills. 
• Good PC skills navigating, MS Office, Google Sheets, ERP software and good data entry skills. 
• Good problem solving skills, and be able to resolve customer issues quickly. 

Industry Experience

• Plex Experience / ERP / MRP experience preferred. 

Core Competencies

• Detailed. 
• Good Communicator. 

Physical Requirements

• Ability to lift up to 20 pounds

Required Skills

• Data Entry
• Plex use  / ERP / MRP
• Google Sheets, MS Office
• Problem solving skills

Other Requirements

• Prepare reports as necessary.
• Support 5S 
• Hours will 2pm to 10pm subject to varibles in the Materials Department