What are the responsibilities and job description for the Dental Regional Manager position at Hi Dental?
Dental Regional Manager Position Overview
We are seeking a high-performing Regional Manager to lead and scale a multi-location dental organization. This is a key leadership role responsible for driving operational excellence, team performance, and profitable growth across a portfolio of practices.
This leader will partner closely with ownership and clinical leaders to build infrastructure, develop teams, and create a consistent, high-level patient experience across all locations.
If you thrive in a fast-paced, growth-oriented environment and enjoy building systems, leading leaders, and driving results—this is an opportunity to make a meaningful impact.
What You’ll Own
Operational Leadership
- Lead day-to-day operations across multiple practices, ensuring consistency, efficiency, and execution
- Build and implement scalable systems, workflows, and SOPs across all locations
- Drive accountability through KPIs, scorecards, and structured operating rhythms
- Identify gaps and implement solutions to improve performance and patient flow
People & Leadership Development
- Lead, coach, and develop Office Managers and key team members across locations
- Build strong leadership bench strength and succession plans
- Establish a culture of accountability, performance, and continuous improvement
- Partner on recruiting strategy and ensure practices are staffed with top talent
Financial Performance
- Own performance across key metrics including collections, production, case acceptance, and labor costs
- Analyze P&L performance and drive improvements in profitability
- Partner with billing and front office teams to optimize AR, collections, and insurance workflows
- Ensure practices are operating efficiently while maintaining high standards of care
Patient Experience
- Ensure a consistent, high-quality patient experience across all locations
- Drive improvements in scheduling efficiency, communication, and case presentation
- Address and resolve escalated patient concerns with professionalism and urgency
Growth & Expansion
- Support new practice openings, acquisitions, and integrations
- Identify opportunities for organic growth within existing practices
- Partner on marketing initiatives to drive new patient flow and brand awareness
- Build referral relationships and community presence
Compliance & Quality
- Ensure compliance with all regulatory requirements (OSHA, HIPAA, etc.)
- Maintain high standards for clinical support systems and operational execution
- Conduct regular audits and reinforce accountability to systems and protocols
What Success Looks Like
- Same-store growth of 5–20% in collections and revenue
- Case acceptance consistently at 80%
- Hygiene reappointment rates at 95%
- Strong new patient flow (15–20 per week per location)
- High team retention and engagement
- Consistent execution of systems across all locations
What You'll Bring
- Proven experience leading multi-site operations (dental preferred)
- Strong financial acumen and experience managing KPIs and P&Ls
- Demonstrated ability to build teams, develop leaders, and drive accountability
- Experience scaling systems across multiple locations
- Strong communication skills with the ability to influence both clinical and non-clinical teams
- Highly organized, results-driven, and solutions-oriented
Additional Details
- Travel between practice locations is required
- Occasional evening or weekend work may be needed to support operations
Why This Role
This is an opportunity to step into a true leadership role where you are not just maintaining operations—but building, scaling, and shaping the future of the organization.
Pay: $90,000.00 - $110,000.00 per year
Benefits:
- 401(k) matching
- Employee discount
- Paid time off
- Professional development assistance
Experience:
- Dental Operations management: 5 years (Required)
Work Location: In person
Salary : $90,000 - $110,000