What are the responsibilities and job description for the Help Desk Support - Remote position at HHS Technology Group?
HELP DESK SUPPORT
Who We Are
At HHS Tech Group (HTG), our work matters, and each of us makes a difference in the lives of people every day.
HTG is a leader in the development and delivery of innovative, purpose-built modular software and technology solutions to clients in the commercial and government sectors.
What We Do
HHS Tech Group creates innovative, purpose-built technology products and solutions, resulting in value and positive, quantifiable impact for our clients and the people they serve.
Our people bring our software to life through collaborative relationships with our clients, working as a team, helping to solve complex problems that create positive personal and community impact for the people our clients serve.
Each day, our software products and our people are making a difference.
Our People Matter Most
Improving the lives of others and making an impact daily is no simple task. We are
dedicated to our team’s professional and personal growth and well-being.
Join us!
WHO WE ARE HIRING: Help Desk Support
Who We Need
HHS Technology Group is seeking qualified applicants for the position of Helpdesk Support role. This is a full-time salaried position with full benefits and work will be remote. Candidates MUST be flexible to travel as needed, in “as needed” circumstances.
Candidates must be legally authorized to work in the US.
What You Will Do
The responsibilities include, but are not limited to, taking care of our internal and external stakeholders by executing on security, quality, cost, productivity, profitability objectives. The candidate will be responsible for handling multiple tasks at any given time; acclimating to change easily; dealing with the unexpected. Security is the most important part of all jobs within; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards, always.
Responsibilities
Who We Are
At HHS Tech Group (HTG), our work matters, and each of us makes a difference in the lives of people every day.
HTG is a leader in the development and delivery of innovative, purpose-built modular software and technology solutions to clients in the commercial and government sectors.
What We Do
HHS Tech Group creates innovative, purpose-built technology products and solutions, resulting in value and positive, quantifiable impact for our clients and the people they serve.
Our people bring our software to life through collaborative relationships with our clients, working as a team, helping to solve complex problems that create positive personal and community impact for the people our clients serve.
Each day, our software products and our people are making a difference.
Our People Matter Most
Improving the lives of others and making an impact daily is no simple task. We are
dedicated to our team’s professional and personal growth and well-being.
Join us!
WHO WE ARE HIRING: Help Desk Support
Who We Need
HHS Technology Group is seeking qualified applicants for the position of Helpdesk Support role. This is a full-time salaried position with full benefits and work will be remote. Candidates MUST be flexible to travel as needed, in “as needed” circumstances.
Candidates must be legally authorized to work in the US.
What You Will Do
The responsibilities include, but are not limited to, taking care of our internal and external stakeholders by executing on security, quality, cost, productivity, profitability objectives. The candidate will be responsible for handling multiple tasks at any given time; acclimating to change easily; dealing with the unexpected. Security is the most important part of all jobs within; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards, always.
Responsibilities
- Takes ownership of issues reported to the team through email, phone, chat, etc. and sees them through until resolved or passed on to another team.
- Show the ability to work with little direct supervision.
- Effectively communicate with both IT professionals and end users.
- Possess troubleshooting skills to determine root causes of issues.
- Provides support for end users as well as local IT technicians.
- Trouble shooting error messages or improper results and assisting with providing correct procedures for using software properly.
- Provides timely status updates and follow up information to the teammates who report the issues.
- Solve routine to moderately complex support issues with initiative, sound judgement, attention to detail, process orientation, clear communication when escalating and exceptional customer service.
- Develop expertise with in-house application to perform issues identification, verification, diagnosis, and troubleshooting to drive business efficiencies.
- Collaboration with teammates across the organization, as well as external customers.
- Bachelor’s Degree, preferable in Computer Sciences.
- 5 years of experience supporting and configuration of Microsoft Office 365.
- 5 years of experience with Customer Support or Helpdesk experience.
- 5 years of experience in software support.
- Experience troubleshooting hardware.
- Experience in incident documentation and resolution.
- Experience with Service Desk solutions.
- Experience with Intune.
- Proven ability to actively communicate across different mediums including email, phone, instant messaging.
- Ability to be responsive, responsible and flexible in a fast-paced environment.
- Proven team player with excellent customer service, interpersonal, and communication skills with absolute dedication of taking care of our customers.
- Demonstrated self-motivation, taking initiative, and searching for continual improvement in processes without direction from supervisor.
- Demonstrated excellent organizational and time management skills.
- Experience interacting with internal and external clients.
- Demonstrated proactive and positive problem solving; demonstrated analytical and troubleshooting skills with limited or no supervision through excellent organizational and time management skills.
- Willingness to strive for personal growth, learning and development.
- Certification in CompTIA A , Microsoft, AWS or others a plus.