Market Manager

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Job Description

Responsibilities

Oversee and support HHS’ healthcare culinary operations at multiple hospitals in a region. Motivate on-site management teams and drive success by creating a positive culture and implementing HHS programs and ensuring that policies and best practices are followed.

Responsibilities

• Perform inspections and assessments and set achievable goals based on current outcomes

• Support new products and processes to incorporate sustainable foods and fine dining into our culinary standards

• Set clear expectations and performance goals and drive compliance across multiple accounts

• Mentor and inspire managers and team members to drive success and create a pipeline of promotable leaders while building an inclusive work environment

• Support recruitment, training, and retention for on-site management teams

• Monitor the implementation and effectiveness of policies and programs that support patient satisfaction, safety, and more

• Demonstrate continuous ability to maintain and/or improve customer and patient satisfaction through communication, integrity, and performance

• Analyze data and make adjustments to meet facility, budget, and compliance goals

• Provide hands-on assistance as needed to support positive outcomes

Skills

• Interpersonal Skills: Ability to interact with individuals at all levels of the organization

• Communication: Effective written, spoken, and non-verbal communication

• Customer Service: Service-oriented mentality with a focus on exceeding expectations

• Professionalism: Maintain a positive and professional demeanor

• Decision Making: Ability to quickly make sound decisions and judgments

• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs

• Team Player: Willingness to provide support where needed to achieve outcomes

• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings

• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

• 1-5 years of experience managing operations across multiple locations

• ServeSafe Food Service Manager Certification

• Culinary skills including knowledge of recipes, ingredients, food presentation, food safety, and sanitation

• Computer skills including word processing, spreadsheets, email, and ordering platforms

• Ability to travel a minimum of 50% of the time

• Must be willing to relocate for promotion opportunities

Not Required But a Big Plus

• Certified Dietary Manager (CDM)

• Experience working in a hospital environment

• Knowledge of fine dining programs, sustainable foods, and farm-to-fork concepts

• Proficiency in languages other than English, especially Spanish

• Familiarity with OSHA, The Joint Commission, and other regulatory guidelines

What We Offer

• Paid time off (vacation and sick)

• Medical, dental, and vision insurance

• 401(k) with employer match

• Employee assistance program (EAP)

• Employee resource groups (ERGs)

• Career development and ongoing training

Important to Know

• Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place.

• Veterans and candidates with military experience are encouraged to apply.

• HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

Who is HHS

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.

We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.