Front Office Manager

Overview

Opportunity:  Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
• Complete development plan for staff focusing on continual learning.  
• Conduct one-on-ones with team members.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Payroll administration for department personnel.
• Create and nurture a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing service.
• Be readily available & approachable for all team members. 
• Ensure effective departmental communication and information systems through logs, department meetings, and hotel meetings.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Extend professionalism and courtesy to team members at all times.
• Celebrate and foster decisions that result in successes as well as failures.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

Education & Experience:

• At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
• College course work in related field preferred.
• Previous supervisory responsibility preferred.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability and computer skills.
• Ability to maintain composure and manage stressful situations when occur.
• Must be able to work in a team environment with the employee acting as a team leader with minimal direct supervision.
• Must maintain a neat, clean and well-groomed professional appearance per Marriott standards.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It