Janitorial Quality Assurance Manager

Job Summary

We are seeking a detail-oriented and proactive Quality Control Manager to oversee, audit, and elevate the cleaning standards across our client portfolio. In this role, you will be responsible for ensuring that our field custodial teams consistently deliver flawless janitorial services that align with company guidelines, client expectations, and health and safety regulations. You will transition between conducting on-site walkthroughs, analyzing service data, and retraining staff to ensure a premium level of cleanliness and brand representation.

Core Responsibilities

• Site Inspections & Audits: Perform regular, unannounced, and scheduled walkthrough inspections of commercial facilities to evaluate cleanliness against company benchmarks and client statements of work.
• Quality System Management: Develop, update, and maintain digitized inspection checklists, quality assurance forms, and key performance indicators (KPIs) for cleaning crews.
• Staff Training & Coaching: Partner with site supervisors to address performance gaps. Provide hands-on training for custodial staff regarding advanced cleaning techniques, specialized floor care machinery, and proper chemical dilution.
• Safety & Regulatory Compliance: Enforce total compliance with OSHA standards, hazard communication policies, and the safe usage of Personal Protective Equipment (PPE).
• Client Relations & Resolution: Serve as the point of escalation for client complaints regarding cleanliness standards. Investigate root causes, execute corrective actions, and follow up to guarantee complete customer satisfaction.
• Data Reporting: Track inspection metrics using facility management software. Generate weekly and monthly quality compliance reports for senior management and clients.
• Supply Inventory Oversight: Periodically review inventory at client locations to ensure proper supplies are stocked and stored safely.

Qualifications & Skills

• Experience: Minimum of 3–5 years of experience in commercial cleaning or facilities management, with at least 1–2 years in a dedicated quality assurance, inspection, or supervisory role.
• Technical Knowledge: Deep understanding of commercial cleaning methods, chemical safety (SDS), green cleaning certifications, and specialized floor and carpet maintenance techniques.
• Software Proficiency: Comfortable utilizing inspection apps, ticketing systems, or CMMS (Computerized Maintenance Management System) software. Proficiency in Microsoft Office / Google Workspace for reporting.
• Soft Skills: Outstanding attention to detail, exceptional written and verbal communication, and strong conflict resolution abilities.
• Physical Requirements: Ability to stand and walk for extended periods during facility tours, bend, kneel, and lift up to 30 lbs.
• Travel: Must possess a valid driver’s license and a reliable vehicle to travel daily between multiple client job sites.

Education & Certifications (Preferred)

• High school diploma or equivalent required; an associate or bachelor’s degree in business or Operations Management is a plus.
• Professional cleaning certifications (e.g., ISSA CIMS, OSHA 10-Hour, or green cleaning standards) are highly preferred.

HHM Facility Management, LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. HHM Facility Management, LLC makes hiring decisions based solely on qualifications, merit, and business needs at the time.