After-Hours Client Services & Staffing Coordinator

The After-Hours Client Services Staffing Coordinator is responsible for managing urgent client, caregiver, and referral needs during non-business hours. This role combines client intake, service coordination, and staffing functions to ensure uninterrupted, high-quality care. The coordinator serves as the primary point of contact for all after-hours inquiries, providing timely responses, resolving scheduling challenges, and facilitating smooth communication between clients, caregivers, and the internal team.Key ResponsibilitiesAfter-Hours Client Services & Intake• Respond promptly to incoming calls, emails, and messages from clients, families, caregivers, and referral sources outside of regular office hours.• Engage with prospective clients to understand care needs, provide service information, and collect intake details for follow-up by the daytime team.• Document all after-hours inquiries, updates, and resolutions in the client relationship management (CRM) system.• Maintain professionalism, empathy, and discretion in all client interactions.After-Hours Staffing Coordination• Match available caregivers to open shifts based on skill set, experience, and client preferences.• Arrange replacement coverage for last-minute caregiver cancellations or emergencies.• Communicate shift confirmations and updates to caregivers and clients.• Collaborate with on-call nursing or leadership staff for urgent clinical or service concerns. Problem Resolution & Escalation• Troubleshoot and resolve urgent issues such as caregiver no-shows, client complaints, or schedule disruptions.• Escalate critical or unresolved matters to the appropriate on-call leadership.• Ensure continuity of care and minimize service interruptions. Documentation & Communication• Maintain accurate and timely records of all after-hours activities.• Provide a detailed handoff report to the daytime operations team.• Follow agency protocols for emergency situations and incident reporting. Qualifications• 3 years of experience in home care, healthcare, or senior services in intake, staffing, or client service roles.• Strong interpersonal and telephone communication skills.• Proven ability to multitask, prioritize, and work independently under pressure.• Detail-oriented with strong organizational skills.• Experience with CRM and scheduling systems (e.g., ClearCare/WellSky).• Healthcare background preferred but not required.Skills & Competencies• Client-Focused Communication – Demonstrates empathy, active listening, and professionalism.• Crisis Management – Responds calmly and effectively in urgent situations.• Staffing Coordination – Efficiently matches caregivers to cases based on availability and compatibility.• Technical Proficiency – Navigates scheduling software, CRM systems, and mobile communication tools.• Time Management – Manages multiple after-hours calls and tasks with minimal supervision.Schedule: After-hours, weekends, holidays, and on-call as assignedPosition 1: Friday through Sunday 7p-7aPosition 2: Saturday through Monday 7a-7pCompetitive salary plus performance-based incentivesHealth insurancePaid time off and sick leaveOngoing training and professional developmentOpportunity to make a meaningful impact in the lives of seniors and their families

Salary : $18 - $24