What are the responsibilities and job description for the Patient Access Rep, Marshall Medical Centers South, ER, 2nd shift, Full time position at HH Health System?
Overview
A Patient Access Clerk is a specialized health care professional who is responsible for obtaining and verifying patient demographic and insurance information to ensure proper billing of patient account as well as a means of contacting the patient in regards to their treatment and/or billing issues. Patient Access Clerks are the front line of Marshall Medical Centers and expected to be an exemplary model of customer service.
Primary Responsibilities:
- Verifying Demographic patient information including address, phone number, insurance
- Obtaining pre-certs and insurance authorizations for scheduled procedures
- Collection of co-pays, deductibles, and deposits
- Directing and escorting patients and visitors to designated locations
- Provides a resource for billing and payment inquires
- Oversees cashier responsibilities in posting payments and creating deposits facility specific
- Maintains accuracy through provided vendor service and department policy
- Complete all required annual competencies
- Adheres to Hospital procedure in regards to requirements for outpatient orders
- Obtains room assignments through provided vendor services and communicates admissions to appropriate Nursing and clinical staff
Qualifications
Education preferred: A high school diploma or GED.
Experience: Prior experience in the healthcare environment and/or customer service is preferred.
Additional skills/abilities: A working knowledge of computers and systems to include Microsoft Word, Excel, and Outlook are necessary as well as money management skills. This position requires the ability to communicate in a pleasant, professional, concise, and caring manner. It also requires critical thinking and problem solving to ensure the best care possible for our patients.