What are the responsibilities and job description for the Network Support Tech Lvl II position at HH Health System?
Overview
The following statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements, which may be inherent in the position.
The IT Network Support Tech Lvl II supports the hospital's technology infrastructure by installing, maintaining, and troubleshooting computer hardware, peripheral devices, and related equipment. It also includes installing, updating, and problem solving common software and application issues tracked within a ticketing system. Historically, this role does not evolve into a networking or network admin career path. Working as a cohesive asset to the I.T. Department, this role ensures that all hardware systems function effectively to support clinical, financial, and administrative operations. The ideal candidate demonstrates strong problem-solving skills, attention to detail, takes initiative, and a commitment to maintaining a secure and efficient technology environment in a healthcare setting.
Qualifications
EDUCATION
High School GED
High School Diploma
College AS or BS
QUALIFICATIONS:
Ability to read, write, hear and verbally communicate to the degree required to perform the job.
Displays positive, cooperative, diplomatic, motivated attitude.
Good problem solving and analytical skills.
Ability to work as a team member in all activities.
Adaptability to stressful, ever changing situations.
Preferred Experience:
Computer Imaging
Printer troubleshooting
Microsoft Office Skills
Ticketing System
Active Directory
Email usage and problem solving